Paying

How can I pay my Unitywater Bill?

 

When do I need to send in my Direct Debit Request form?

 

How do I know if my direct debit has been set up?

 

Are my direct debit payments listed on my bill?

 

What happens if my monthly/fortnightly direct debit payments are not sufficient to cover the full amount due on my bill? 

 

I'm having trouble paying my bill. What should I do?

 

Do I need to set up a new payment plan?

 

What if I am unable to pay an instalment?

 

How can I pay my Unitywater Bill?

See our convenient payment options.

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When do I need to send in my Direct Debit Request form in order to pay my bill by direct debit?

Ten working days prior to the due date on the bill. Find out more about direct debit.

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How do I know if my direct debit has been set up for the payment of my bill?

Once set up you will receive a confirmation letter from us.  You should also see confirmation of your direct debit arrangement on your bill and in My Account.

If you have submitted a direct debit form, but you have not received a confirmation letter or a notification on your bill, please contact us.

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Are my direct debit payments listed on my bill?

Yes, your direct debit payments are listed on Page 2 of your Unitywater Bill and in My Account.

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What happens if my monthly/fortnightly direct debit payments are not sufficient to cover the full amount due on my bill?

If your monthly or fortnightly direct debit payments are not sufficient to cover the full amount due on your bill, you will be required to pay the balance by the due date; otherwise you will receive a Reminder Notice and be charged interest of 11% per annum, compounding daily, on the overdue amount.

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I’m having trouble paying my bill. What should I do?

We offer a range of payment plans to eligible customers, including those who are experiencing financial hardship. Just call us before the bill due date and we will work with you to arrange a payment plan to suit your needs.

Type of payment plan Eligibility criteria

Ongoing Even Payments

ATP is established and the customer makes ongoing part payments as set by the plan. Payments can be made by any method including direct debit

No outstanding balance.

Ongoing Balance on Due Date by Direct Debit

ATP is established and the customer makes ongoing part payments as set by the plan. Payments are made by direct debit.

No outstanding balance.

Overdue Debt

Part payments to pay off the outstanding balance before the end of the billing period.

You are required to make a formal agreement to participate in this payment plan in order to avoid standard debt recovery action being taken to recover the overdue amount.

Any amount outstanding after the due date will attract interest which is currently set ay 11%pa compounding daily.

Any balance outstanding from the previous bill/s at the time arrangement is made will attract interest until paid.

You may have an outstanding balance and must have less than two dishonoured payments in the past six months.

Overdue Debt Plus Current Balance

Part payments to cover overdue charges plus the expected charges on the next bill before it is due.

Under this typical arrangement to pay, you will pay twice the amount of their most recent account before the end of the quarterly billing period. Please note that water consumption may vary each billing period and this will affect the amount of the bill.

You are required to make a formal agreement to participate in this payment plan in order to avoid standard debt recovery action being taken to recover the overdue amount.

Any amount outstanding after the due date attracts interest - currently set at 11%pa compounding on a daily basis.

You may have an outstanding balance and must have less than two dishonoured payments in the past six months.

One-Off Payment

A single payment to cover the outstanding balance before the next billing period.

You are required to make a formal agreement to participate in this payment plan in order to avoid standard debt recovery action being taken.

You may have an outstanding balance and must have less than two dishonoured payments in the past six months.

Hardship Instalment Plan

Arrangement to pay is established on a case by case basis. The aim is to cover arrears and estimated future charges.

You will not be charged interest on the arrears unless they fail to pay an instalment plan as agreed.

If you fails to pay an instalment amount, Unitywater may charge interest on the arrears amount.

View our Financial Hardship Policy (PDF) for details. Considerations include:

  • loss of employment
  • separation or other family breakdown
  • death in family
  • illness including physical incapacity, hospitalisation or mental illness.
  • natural disaster
  • low or fixed income insufficient to pay reasonable and normal living expenses.

Smoothpay

We estimate of the total amount required to cover your bills for the next 12 months, based on your bill history, then divide this into fortnightly or monthly instalment amounts.

You can pay your instalments by using any of the convenient payment options listed on your bill.

No outstanding balance.

 

To find out more about our payment plans, please contact us.

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Do I need to set up a new payment plan for a new bill?

Yes, you will need to contact us to set up a new payment plan for each new bill. Payment plans are only valid for one bill. Please submit an online request form or contact us.

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What if I am unable to pay an instalment?

Call us as soon as you are aware that you are not able to meet your payment. If we do not hear from you and you fail to make payments as arranged, your payment plan will be broken and normal debt collection activity will begin.

Please view the Unitywater code of practice on debt and restriction of water flow (PDF) for more information.

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    Did You Know
  • A running tap, in an average hand basin, uses up to 20 litres of water per minute.