Paying

How can I pay my Unitywater Bill?

 

When do I need to send in my Direct Debit Request form?

 

How do I know if my direct debit has been set up?

 

Are my direct debit payments listed on my bill?

 

What happens if my monthly/fortnightly direct debit payments are not sufficient to cover the full amount due on my bill? 

 

I'm having trouble paying my bill. What should I do?

 

Do I need to set up a new payment plan?

 

What if I am unable to pay an instalment?

 

How can I pay my Unitywater Bill?

See our convenient payment options for paying your Unitwyater Bill.

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When do I need to send in my Direct Debit Request form in order to pay my bill by direct debit?

We require Direct Debit Request forms to be sent to us at least 2 weeks (10 working days) prior to the Due Date on the bill.

Find out more about direct debit.

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How do I know if my direct debit has been set up for the payment of my bill?

If you have completed a Direct Debit Request form (PDF) and sent it to Unitywater, you should receive a confirmation letter in the mail.  You should also see confirmation of your direct debit arrangement printed clearly on the front and second page of your Unitywater Bill.

If you have submitted a direct debit form, but you have not received a confirmation letter or a notification on your bill, please contact us.

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Are my direct debit payments listed on my bill?

Yes, your direct debit payments are listed on Page 2 of your Unitywater Bill.

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What happens if my monthly/fortnightly direct debit payments are not sufficient to cover the full amount due on my bill?

If your monthly or fortnightly direct debit payments are not sufficient to cover the full amount due on your bill, you will be required to pay the balance by the due date; otherwise you will receive a Reminder Notice and be charged interest of 11% per annum, compounding daily, on the overdue amount.

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I’m having trouble paying my bill. What should I do?

Unitywater offers a range of payment plans to eligible customers, including those who are experiencing financial hardship. Just call us as soon as you receive your bill and before its due date to discuss how we can help.

Unitywater can then work with a customer to arrange a payment plan to suit their individual needs, which can be set up for weekly, fortnightly or monthly payments.
 
Customers who choose to have an arrangement paid via direct debit will need to complete a Direct Debit Request form (PDF) and return it to Unitywater at least ten working days prior to the date of the first payment. To comply with banking guidelines, this must be submitted in hardcopy.

Type of payment plan Eligibility criteria

Ongoing Even Payments

ATP is established and the customer makes ongoing part payments as set by the plan. Payments can be made by any method including direct debit. 

Any fortnightly or monthly direct debit that is set up to pay the account in advance will continue each billing period until the customer advises otherwise.

Customer must have no arrears

Ongoing Balance on Due Date by Direct Debit

ATP is established and the customer makes ongoing part payments as set by the plan. Payments are made by direct debit.

Any fortnightly or monthly direct debit that is set up to pay the bill in advance will continue each billing period until the customer advises otherwise.

Customer must have no arrears.

Overdue Debt

The customer makes part payments to pay off the outstanding balance before the end of the billing period. The customer is required to make a formal agreement to participate in this payment plan in order to avoid standard debt recovery action being taken to recover the overdue amount.

Any amount outstanding after the due date will attrat interest which is currently set ay 11%pa compounding daily.

Any balance outstanding from the previous bill (bill period/s) at the time arrangement is made will attract interest until paid.

Customer may have arrears and must have less than two dishonoured payments in the past six months.

Overdue Debt Plus Current Balance

The customer makes part payments to cover overdue charges plus the expected charges on the next bill before it is due. Under this typical arrangement to pay, the customer will pay twice the amount of their most recent account before the end of the quarterly billing period. Customers should be reminded water consumption may vary each billing period and this will affect the amount of the bill.

The customer is required to make a formal agreement to participate in this payment plan in order to avoid standard debt recovery action being taken to recover the overdue amount.

Any amount outstanding after the due date attracts interest - currently set at 11%pa compounding on a daily basis.

Customer may have arrears and must have less than two dishonoured payments in the past six months.

One-Off Payment

The customer makes a payment to pay off the outstanding balance before the next bulling period. The customer is required to make a format agreement to participate in this payment plan in order to avoid standard debt recovery action being taken to recover the overdue amount.

Customer may have arrears and must have less than two dishonoured payments in the past six months.

Hardship Instalment Plan

The customer makes payments as agreed.  Arrangement to pay is established on a case by case basis.  The aim is to cover arrears and estimated future charges

The customer will not be charged interest on the arrears unless they fail to pay an instalment plan as agreed.

If the customer fails to pay an instalment amount, Unitywater may charge interest on the arrears amount.

Under Unitywater’s Financial Hardship Policy (PDF), financial hardship is assessed on a case-by-case basis.  Factors which will be considered in qualifying a customer for a Hardship Instalment plan include:

  • loss of employment
  • separation or other family breakdown
  • death in family
  • illness including physical incapacity, hospitalisation or mental illness.
  • natural disaster
  • low or fixed income insufficient to pay reasonable and normal living expenses.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To find out more about our payment plans, please submit an online request form or contact us.

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Do I need to set up a new payment plan for a new bill?

Yes, you will need to contact us to set up a new payment plan for each new bill. Payment plans are only valid for one bill. Please submit an online request form or contact us.

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What if I am unable to pay an instalment?

Please call Unitywater to advise us as soon as you are aware that you are not able to meet your payment. If we do not hear from you and you fail to make payments as arranged, your payment plan will be broken and normal debt collection activity will begin.

Please view the Unitywater code of practice on debt and restriction of water flow (PDF) for more information.

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    Did You Know
  • A garden hose can use 15 litres of water per minute. That's 150 litres of water in just 10 minutes!