Meter testing

How do I ask for my meter to be tested?

 

How long will it take for my meter to be replaced and sent for testing?

 

Where will my meter be tested?

 

Can I be present during the testing?

 

Can I find out the results of any meter testing on my old meter?

 

Is there any reason why my meter can't be tested?

 

How do I ask for my meter to be tested? 

If you are sure there are no internal leaks and believe the meter itself is faulty, you can ask for your meter to be tested.

 

How long will it take for my meter to be replaced and sent for testing?

It will take approximately 10 working days after receipt of your application and relevant fee for the meter to be removed and sent for testing.

  • Standard meters (20mm or 25mm): Due to the rigour of the testing process, your old meter will not be re-installed at your property .
  • Large meters (>25mm): Large meters can be expensive depending on the size of the meter.

If a customer REQUESTS their large meter be tested, when the existing meter is removed for testing, a temporary meter will be installed while testing occurs. If the original meter is found to be functioning correctly and reading accurate, it will be re-installed at the property. If, however, the meter is found to be faulty, a new meter will be installed at Unitywater's cost.

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Where will my meter be tested? 

The scientific laboratory at Veolia Water Australia in a National Association of Testing Authorities (NATA) accredited laboratory authorised to carry out meter testing in accordance with Australian Standard AS.3565.1 2010 6-point test to ensure the accuracy and validity of the test results. However, you may choose an alternative provider accredited by the National Association of Testing Authorities and if so, Unitywater will confirm any additional costs

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Can I be present during the testing? 

Yes, either you or your nominated representative may be present when the meter is being tested.

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Can I find out the results of any meter testing on my old meter?

Yes, if a meter is to be tested, you will be advised of when and where the testing will take place and which NATA accredited laboratory will be doing the testing.  You will be advised of the water meter test results within 10 business days of the results being received by Unitywater.

If the test confirms your meter was faulty, the application fee will be refunded to you. Unitywater will also assess if any adjustment is required against the water usage charges that have appeared on your Unitywater Bill and we will advise you of the outcome in writing."

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Is there any reason why my meter can't be tested? 

If your meter is damaged, it may not be possible to test it. In these instances, Unitywater will work with you to determine how the meter became damaged and if there is any possibility your water usage has been affected by the damage to the meter. 

If you become aware of damage to your water meter, please contact us.

Please note: As stated above, standard meters replaced under our proactive meter replacement program are held for a period of 6 months.  Your meter will not be available for testing after this time period has lapsed.

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    Did You Know
  • Approximately one pool in every 20 has a leak! Even a minor leak can result in a major water loss.  Under pressure a tiny leak can lose more than 3000 litres a day.