Damaged and faulty meters
If your meter is providing an unusually high (or low) reading it could be faulty or damaged.
If you think your meter reading is unusually high, it is probably due to an internal leak. Please read how to check for leaks. If you are sure there are no internal leaks and believe the meter itself is faulty, you can ask us to perform a calibration test on the meter.
Please contact us to report your damaged and faulty meter and we will send a field officer to investigate.
Upon investigation, we may replace your meter if:
- the meter is physically damaged (e.g. run over, slashed by mower or slasher);
- the meter parts are faulty or inaccurate and not recording water use correctly; and/or
- it has other defects (e.g. cloudy glass).
The water meter will be replaced as soon as possible to maintain continuity of service and recording of consumption.
Note: We will charge you a fee to test the meter. However, this fee will be refunded if the test results show the meter was faulty.
If you would like to get us to perform a calibration test, simply complete the relevant application form (below) and submit your payment.
Moreton Bay region: Application for disconnection, alteration, calibration or location of water service form (PDF)
Sunshine Coast region: Application for disconnection, alteration, calibration or location of water service form (PDF)
Once we have received your payment, we will remove your meter and replace it with a new one. The old meter will be sent away for testing. If the results show the meter was faulty your water supply and sewerage account will be adjusted in accordance with the test results and these changes will be reflected on your next account.