Before you apply for connection to our potable (drinking) or recycled water supply, you need to make sure services are available for your property. To find out, contact us.
Standard connections - 20mm or 25mm
If you are in the Moreton Bay region, you can apply to connect a potable or recycled water service by completing the application for water supply services form (PDF).
If you live in the Sunshine Coast region, use the application for water supply and sewerage services form (PDF).
Domestic connections are always 20mm. If you apply for a 25mm connection on a domestic property, we will need to assess the property prior to approving the installation.
If your residence has a connection smaller than 20mm, you can apply to have the standard connection installed by following the process for new connections.
Duplex properties usually require two separate connections. Please complete the application form for each property and we will advise you if there is a special condition for your property.
Large connections - Greater than 25mm
To apply for a potable or recycled water service greater than 25mm, you will need to submit an Private Works Application Form (PDF).
We will respond with a written quote within 14 working days. If you decide to proceed, you simply pay the fee advised in the quote.
We will then complete the installation within the timeframe specified on the quote.
Temporary connections
Large development sites or construction works can request a temporary water service. Please follow the processes outlined above according to the size of service you require.
Next steps
Once we have received your signed application and fee payment, we will schedule your property connection at the next available time. Standard connection timeframes are up to ten working days.
See our fees and charges for connection fee information.