As part of our commitment to maintaining infrastructure and providing a reliable, continuous and safe water supply, Unitywater conducts an annual $2.09 million infrastructure maintenance project to replace old water meters in the Moreton Bay and Sunshine Coast regions.
We routinely replace water meters when they are nearing the end of their life cycle, at no cost to our customers.
Water meters are mechanical devices that wear with age and usage and we replace these meters as part of our general maintenance program.
The meter replacement work is undertaken by licensed plumbing contractors who are authorised by Unitywater to deliver this work, and they are identified by ID cards and vehicle signage.
Residents will receive a notification card in their letterbox at least 48 hours in advance of any works. If residents are home on the day of the works, the plumber will make contact with them, prior to replacing the meter.
Following meter replacement, the plumber will leave a Works Completed card in the customer’s letterbox which records the consumption of the old meter. Customers are advised to keep this reading for reference and to cross check when they receive their next Water Supply and Sewerage Account.
Disturbance of soil and pipes during water meter replacement may cause temporary discolouration of water for a short period. If this occurs turn on the tap nearest to ground level (usually an outside tap) and let it run for up to five minutes until water runs clear. This costs less than 25 cents and on average uses less than 125 litres of water. If water remains discoloured, please contact us on 1300 0 UNITY (1300 086 489).
For more information:
Domestic Water Meter Replacement Program Fact Sheet (PDF)
Large Water Meter Replacement Program Fact Sheet (PDF)