Subsidies and concessions
South East Queensland (SEQ) Pensioner Water Subsidy
The existing Queensland State Government water subsidy for pensioners will continue to be applied to Unitywater accounts as per their conditions. The rebate is $120 in the 2011/12 financial year.
If you are not currently receiving the water subsidy for pensioners and believe you are eligible, complete the pensioner water subsidy application form (PDF).
Haemodialysis Rebate Policy
Unitywater will provide customers using haemodialysis machines at home with a free allowance of 200 kilolitres of water per annum, applied equally across billing periods. This allowance is provided directly on the Unitywater account sent to the property owner. It is assumed that if the property is a rental, and the tenant is compliant with this policy, that the allowance is passed on to the tenant, where this is relevant.
Residents may apply for the allowance by writing to Unitywater and enclosing a medical certificate or letter from Queensland Health, detailing the person on dialysis and the property address of the haemodialysis machine.
Unitywater will apply the allowance directly to the property’s account and the rebate will be applied in the same period in which the water consumption is being billed.
Customers who stop using a haemodialysis machine at their home must notify Unitywater as soon as practicable to ensure the allowance is removed from the property. Customers will also be contacted annually to confirm their use of the machine at that property address.
If there is to be a planned interruption to the water supply, Unitywater will contact the customer in addition to the same way as it informs all its customers of an interruption to supply.
In emergency or fault situations, Unitywater has systems in place to identify customers in that area who need immediate notification and crews will endeavour to provide assistance to haemodialysis customers to minimise disruptions to their treatment. Unitywater will ensure that the necessary repairs are carried out as a high priority.
Haemodialysis patients need to ensure that they have been suitably trained by their dialysis-care provider on how to manage interruptions to their water supply.
View a copy of the Haemodialysis Rebate Policy (PDF).
Financial Hardship Policy
It is the desire of Unitywater that all customers experiencing financial hardship continue to have access to essential water supply and sewerage services. Please view our Financial Hardship Policy (PDF) which outlines the minimum standards Unitywater will adopt and our obligations to customers in times of financial hardship. The policy also outlines the practical payment and hardship assistance options available to Unitywater customers.
Exceptional circumstances
In exceptional circumstances, Unitywater will provide a concession or adjustment to a customer's water supply and sewerage account.
If you have a concern about any of the following circumstances, please contact us direct to discuss:
- A water leak on the property;
- Theft of water from the property;
- Poor water quality through a Unitywater water service connection point; or
- Damage caused by Unitywater.
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