Frequently asked questions

Here are answers to some frequently asked questions. If you can't find an answer to your question here, you are welcome to contact us.

Questions are shown by topic:

About Unitywater
Who is Unitywater and what does Unitywater do?

Meter reading
Common meter reading questions including: When is my water meter read?

Account frequency and due date
Common questions including: What is the due date for payment? Will I get charged interest?

Account charges and pricing
Common questions about your account charges and pricing including: What charges are on my current account? How are charges calculated?

Water usage queries
Common water usage questions including how to identify if you have a water leak?

Subsidies and rebates
Common subsidy and rebate questions including: Will the pensioner rebate apply to my account?

Paying your account
Common questions about paying your account including direct debit and financial hardship questions.

Buying or selling a property
Common questions about what to do when buying or selling property.

Complaints and Customer Code
What to do if you cannot resolve your complaint with Unitywater.

Landlords and tenants
Landlords and tenants FAQ

Meter Replacement Program

Water Meter Testing