Unitywater has a strong response in place for managing the impact of Coronavirus (COVID-19). Our response means we are continuing to provide essential water and sewerage services for our customers.
We’ve put our Business Continuity Plans in place to make sure our work with communities, customers and suppliers is minimally impacted. Most Unitywater staff are working remotely to keep them safe, our essential maintenance and emergency works continue, and our major works are unaffected.
Financial support for our customers
We are supporting our customers through the COVID-19 pandemic with changes to their bills to help ease what is, in some cases, a very stressful and uncertain time.
Our field crews are still working to keep the water and sewerage networks running 24/7. Please help keep this essential team safe and healthy by keeping your distance. Check for outages or planned work on our outage map.
Our new-look reception counters are open with plexiglass screens to protect our people and those who need to drop-in and see us. You can also continue to pay your bill at Australia Post offices or via our contactless methods in My Account.
On 24 March the State Government announced a relief package giving households $200 off their utility bills. The payment will appear on your electricity bill, not on your Unitywater bill, and you don't have to do anything to receive it.