Supporting our flood-affected customers

We know some of our customers are doing it tough after being impacted by the late-February extreme wet weather event.

We’re offering a $50 flood rebate to customers whose properties were inundated. This is equivalent to the average amount of water a family of four uses in two weeks, or running a garden hose for eight hours straight. This rebate is intended to help cover the cost of water used for cleaning.

Unitywater is continuing to work with the three councils across the Unitywater service area (Moreton Bay, Noosa and Sunshine Coast) to gather the relevant data and determine which of our customers were impacted. Below is a list of suburbs identified so far. We must ensure our approach is fair and prudent to all our customers across our service region. 

How to apply

If your property was inundated, please apply for the rebate here.

You have until 31 May 2022 to complete the application form. Once we receive your application, assessing may take 6-8 weeks. Once approved, the rebate will appear on your next bill after the 31 May application closing date.

Other support we offer our customers includes our Smoothpay option for bills and hardship payment plans.

Who is eligible?

Residential properties:

You must be an owner/occupier to access the rebate.

Unit complexes:

If you live in a unit complex, your Body Corporate will need to submit the application for your property.

Non-residential properties:

Non-residential (small business) properties may be eligible for the rebate if your annual turnover is less than $1 million and you have 10 employees or less.

Impacted suburbs only:

Your property must be located in one of the impacted suburbs listed below.

Impacted suburbs

  • Albany Creek

  • Arana Hills

  • Beachmere

  • Beerburrum

  • Beerwah

  • Bellara

  • Bellmere

  • Bongaree

  • Bray Park

  • Brendale

  • Burpengary

     

  • Burpengary East

  • Caboolture

  • Caboolture South

  • Caloundra

  • Cashmere

  • Clontarf

  • Cooran

  • Cooroy

  • Dayboro

  • Deception Bay

  • Donnybrook

  • Eatons Hill

  • Elimbah

  • Eumundi

  • Everton Hills

  • Everton Park

  • Ferny Hills

  • Glass House Mountains

  • Glenview

  • Griffin

  • Joyner

  • Kallangur

  • Kenilworth

  • Kippa-Ring

  • Lake Macdonald

  • Landsborough

  • Lawnton

  • Maleny

  • Mango Hill

  • Margate

  • Maroochydore

  • Meldale

  • Moodlu

  • Mooloolah Valley

  • Morayfield

  • Mount Mellum

  • Murrumba Downs

  • Nambour

  • Ningi

  • Noosaville

  • Petrie

  • Pomona

  • Redcliffe

  • Rothwell

  • Samford Village

  • Scarborough

  • Strathpine

  • Tewantin

  • Tinbeerwah

  • Toorbul

  • Wamuran

  • Warner

  • Woodford

  • Woody Point

  • Woorim

  • Yandina

Flood rebate FAQs

We’re sorry you had this experience. Please complete the application form and include any detail and photos to support your application and we can assess this.

No. The rebate will be applied as a line item on your next bill following the 31 May application closing date.

Yes. If you have the correct account details and are authorised on the other person’s Unitywater account, you may apply on their behalf.

The rebate will appear on your next bill after the 31 May 2022 application closing date.

We’re sorry you had this experience. Please complete the application form and include any detail and photos to support your application and we can assess this.

As Unitywater bills the property owner, we can only rebate property owners. We encourage you to speak to your landlord or property manager for assistance.

If your property is owner-occupied, you can apply for both properties but will need to submit an application for each impacted property.

If your business meets the eligibility requirements (less than 10 employees and an annual turnover of less than $1 million), you can apply for each. You will need to complete an application for each property.

If you believe that Unitywater is responsible for damages and you wish to seek compensation, you may write to Unitywater at customer.resolutions@unitywater.com with details of your claim for review.