Helping our customers who are experiencing vulnerability
We can help you find the support you need
Sometimes in life we find ourselves in situations outside of our control. If you or someone you know is in a vulnerable situation, things can become overwhelming and you may not know where or how to ask for help. There are many different reasons why you might need to reach out for assistance, and we want to make it easier for you. Unitywater has put together a list of resources and organisations to help point our customers in the right direction of what support is available in the community.
Ask Izzy is a free and anonymous website that connects people with support services for a variety of needs, some categories include, but are not limited to:
When you visit Ask Izzy, click on the service you require and then enter your postcode. The search results will provide you with the closest organisation to assist you, along with their phone number and address for your convenience.
The Moneysmart program provides information to help you be in control of your finances. The webpage offers guidance to anyone and everyone, with tools, tips and calculators that can lead to making informed decisions and greater financial wellbeing.
Financial Counsellors are skilled professionals that offer free and confidential services for anyone struggling financially. They are knowledgeable with credit, bankruptcy and debt collection laws, concession frameworks and industry hardship practices, as well as being trained in negotiation and counselling. They're also a great emotional support and listening ear when people really need it.
If you're going through a personal crisis, there is always help available. You can contact any of these free and confidential services.
If you are a customer and find yourself going through some tough times and are having difficulty paying your Unitywater bill, it is important to let us know by calling our Customer Service team on 1300 664 389. Alternatively, you can take a look at our Hardship Payment Plans and then get in touch.
Unitywater understands the importance of collaborating with other organisations and working towards the goal that everybody has fair access to modern essential services. This is why we have partnered with Thriving Communities Partnership, to continuously learn and build a better awareness around vulnerability, in order to support our customers, the best we can.