Digital Meter Trial 2017-2020

Unitywater’s Digital Meter Trial has now been completed. The trial allowed us to understand how new digital meter technology could be used to provide our customers with better information about their water usage, as well as alerts for hidden leaks at their property.

Unitywater trialled a range of digital metering technologies to investigate its potential benefits for Unitywater and our customers.

Two parts of Unitywater’s service area – Noosa and Clontarf – were selected for the trial because they represent a good cross section of our customers. For the technology to be thoroughly tested, we trialled it on all types of properties, including unit blocks, industrial complexes, homes, flats and shops.

Unitywater tested one digital meter and three kinds of digital transmitters, which were fitted to the existing meters to evaluate their abilities.

All account holders and occupants of properties in the trial areas received letters in 2017 explaining the trial.

Upon completion, we have evaluated the trial and decided not to continue with the digital meter technology and online dashboard. We learned a lot from the trial and will continue to look at other digital metering technologies to provide our customers with the best services into the future.