Toggle navigation
Contact us
My Account log in
Submit global search
(current)
Residential
Residential billing
Switch to an email bill
Pay your bill
Manage your account
Having trouble paying your bill?
Understanding your bill
Is your bill higher than normal?
Pensioner Water Subsidy
Pricing, fees and charges
Manage your water usage
Local Water Legends
Personalised water-saving tips
Why your water usage may be higher
Checking for water leaks
Stop problems occurring
Pool and spa fill guide
Community water fill stations
Toilets and sewerage
What happens after you flush?
Stop problems occurring
Motorhome and caravan dump points
Buying, selling and moving
Building and landscaping
Testing your water
(current)
Business
Business billing
Switch to an email bill
Pay your bill
Manage your account
Having trouble paying your bill?
Is your bill higher than normal?
Understanding your bill
Pricing, fees and charges
Manage your water usage
Why your water usage may be higher
Checking for water leaks
Stop problems occurring
Local Water Legends
Extracting water from creeks and rivers
Trade waste
Trade Waste Pricing Review
Trade Waste Permits
Pre-treatment devices and grease traps
Industry guidelines, policy and legislation
Pricing, fees and charges
Liquid waste carriers
Buying or selling a business
Building and landscaping
Recycled water
Fill stations and standpipes
Testing your water
(current)
Building and Developing
Using a certifier
Assessment and approvals
Find a certifier
Accreditation
Become accredited
Submit a certification package
Building and renovating
Connecting a new house
Connecting a second dwelling
Check before you build
Changing meters or manholes
Installing a pool
Developing
Connecting to our network
Small subdivisions
Large subdivisions
Commercial or industrial
Units and townhouses
Reference library
Requesting a decision review
Development forms and documents
Development incentives
Water Netserv Plan
Applications prior to 1 July 2014
Plumber's place
Blocked sewer identification fee
Sub-metering for plumbers
Pricing, fees and charges
(current)
Community
Community support
Community grants
Previous grants recipients
Community partnerships
Latest partnerships
Causes we support
Education
Activity zone
Sewer Run game
For teachers
For students
Plastic pollution
Bookings
Community Artwork
Artwork trail
Artwork trail map
Completed projects
Water on Tap
Water refill stations
Water on Tap at events
Water on Tap vans
Water bottle request
(current)
About Us
Contact us
Our business response to COVID-19
Compliments and complaints
Customer Charter
Helping our customers who are experiencing vulnerability
Careers
Current vacancies
Employee Benefits
Our career pathways
Vacation Work Program
Our people
Diversity
Our business
Our prices
Sustainability
The Board
Executive Leadership Team
Water quality
Sewage treatment plants
Procurement and tendering
Projects in your area
Major projects
Maintenance and renewal programs
Smart Meter Network
Publications and reports
Annual Reports
Corporate Strategy
Participation Agreement
Reconciliation Action Plan
Newsroom
Awards
Accreditations
(current)
Faults and Outages
Faults and outages
Check for outages
Water outage SMS alerts
Report a fault online
Dirty water
Water supply problems
Water looks, tastes or smells unusual
Low or high water pressure
Hammering noise in pipes
Can you turn off your stop tap?
Toilet and sewer problems
Blocked toilets and sewers
Sewage overflows
Sewer odour
Damaged and faulty meters
Home
Community
Community support
Community grants
Previous grants
Previous grants
Local initiatives and projects supported through our grants program
2020 Community Grant recipient Moreton Bay
2020 Community Grant recipient Noosa
2020 Community Grant recipient Sunshine Coast
Sunny Street
IFYS
OzHarvest
The Breakfast Club Redcliffe
Maroochy Neighbourhood Centre
Nambour Meals on Wheels
Was this page helpful?
Score content 1 star
Score content 2 stars
Score content 3 stars
Score content 4 stars
Score content 5 stars
Please let us know what you liked about this page or what we can improve.
Would you like us to contact you about your feedback?
Name:
Phone number:
Email address:
Send comments
Back to top
