How to have your meter tested
Simply complete the relevant application form and submit your payment.
Single residential properties, typically, have a 20mm or 25mm meter and commercial or multi-residential properties have a meter larger than 25mm.
Standard Services - 20mm or 25mm
Please complete Section E and submit this form:
Non-Standard Services - 32mm and above
Please complete and submit this form:
Once we have received your payment, we will remove your meter and replace it with a new one. The old meter will be sent away for testing. You or a nominee of your choice can attend whilst the laboratory perform the meter test/calibration. The NATA accredited laboratory we currently use is PROVE located in Victoria. When you complete the application form please advise us if you wish to attend. We will then confirm the time and location so that you can make the necessary travel arrangements (at your own cost). Typically, meter testing is conducted within 10 working days of the meter being removed for testing. If the results show the meter was faulty, your water supply and sewerage account will be adjusted in accordance with the test results and these changes will be reflected on your next account.
For non-standard (larger) meters, we will respond with a written quote within 15 working days. If you decide to proceed, simply pay the fee advised in the quote and we will then complete the calibration test within the specified timeframe.