Why does this happen?
Air trapped inside pressurised water pipes converts to tiny air bubbles.
This gives water a white or milky appearance. This can happen during planned maintenance on the water supply network or during emergency repairs to fix a fault in the network. Our crews flush water mains when works/repairs are completed.
What to do:
- Check the outages map to see if there are any works or emergencies near you.
- Fill a glass, jug or container with water and allow it to sit for 10 minutes. It should be clear after settling, as the bubbles rise to the top and escape.
- Contact us if the water does not clear.
- The water is safe to consume. If there is ever any health risk in the water supply, Unitywater will notify the public immediately.
Some news reports have mentioned a health warning about lead in household pipes. The health warning tells people to flush their taps for 30 seconds in the morning to draw through fresh water.
This warning relates to private household plumbing, not Unitywater’s infrastructure.
Unitywater supplies water that is strictly monitored and rigorously tested.
It meets the requirements set out in the Queensland Public Health Regulation 2005 for drinking water and complies with the Australian Drinking Water Guidelines. The water we supply is completely safe to drink.
Water testing information and reports can be found here.
We can also test household water supplies in our laboratory. More information about these services can be found here.
Will you reimburse me for the 30 seconds of water I’m using every morning? As this warning relates to private household plumbing and not the water Unitywater supplies, we would not provide a reimbursement for this.