Frequently asked questions

Here are answers to some frequently asked questions. If you can't find an answer to your question here, you are welcome to contact us.

Questions are shown by topic:

General billing
General pricing information, paying your bill, frequency and due date.
My Account and e-billing
If you have a question about My Account or e-billing, you've come to the right place.
Pricing structure for residential stand-alone houses
Pricing structure for residential stand-alone houses
New pricing for residential units, apartments, townhouses, duplexes and mixed-use complexes.
New pricing structure for these properties from 1 January 2015.
Pricing structure for community and sporting groups
Pricing structure for designated not-for-profit community and sporting groups.
New pricing for non-residential customers
New pricing structure for these properties from 1 April 2015.
New pricing structure for trade waste customers
New pricing structure for trade waste customers
Renting, buying or selling property
Landlords, tenants, buyers and sellers information.
Meters
Meter reading, testing and replacement program.
Water usage and restrictions
Water usage, restrictors and restrictions.
Other
Subsidies, rebates and complaints.
    Saving Tips
  • Watering Tip #2

    Save water in the garden by installing a rainwater tank or a bore to water your garden. Rainwater and bore water are not subject to water restrictions.