Seller FAQs

Please do not make any payments on this bill. You may have received a bill after settlement due to delays in the official change of ownership advice coming through from the Queensland Government.  Please do not pay this bill or send it back to us - it will be cancelled once the change of ownership notification is received.

This includes receiving reminder or overdue notices.  These are automated and will include instructions to ignore them if your property is being sold.


Please do not make payments during the settlement process, even if you have a payment plan in place. Any amounts owing should be paid as part of the property settlement. You may receive reminders from us about payments due as part of your payment plan. These letters are automated and will include instructions to ignore the request if your property is being sold.
If the sale of your property does not proceed to settlement, please let us know by contacting us.  You will also need to pay any outstanding bills or reinstate any payment plans you had in place. If you have a payment plan with us, you will need to recommence payments in accordance with this schedule immediately. You can set up a payment plan online via My Account, or by contacting us.

If you have made a payment before the property settlement process, you will need to call your conveyancer immediately to advise of this payment.  Your conveyancer should include this payment in the settlement calculations for your property, as this payment amount it will transfer to the new owner's account at settlement.  

If you have made a payment after the property settlement process, you will need to contact us as soon as possible so we can talk to you about our refund process.


During the settlement process, your conveyancer will arrange an adjustment to cover the credit balance of your account. This amount will be less any Unitywater charges up to the date of settlement, as these charges are payable by you.  After settlement, the balance of your Unitywater account will be transferred to the new owner's account.