Unitywater to install 3500 digital water meters to help residents identify hidden leaks in June
Almost 3,500 properties in Alexandra Headland, Bray Park, Kallangur, Maroochydore, Murrumba Downs, Nambour, Strathpine and Warner will have digital water meters installed during June to help Unitywater provide faster leak identification, earlier notification of potential leaks to customers, clearer billing and a more complete picture of water use across Unitywater's network. 

Unitywater Acting Executive Manager Customer Experience, Steve Wimberley, said since March 2026, Unitywater has installed about 4,000 digital water meters across its service region and sent out more than 160 notifications advising customers they may have a leak. 

“We’re installing the meters in ‘network blocks’, which are defined by the water supply infrastructure layout, rather than street-by-street,” he said.

“This means residents may see their neighbours’ meters being upgraded but not theirs yet and this is an intentional operational approach.” 

Unitywater’s pilot program installed digital technology in 10,000 properties and has delivered more than 800 million litres of water savings, more than $5 million in customer savings, and early leak identification support for more than 3,500 households. 

Customers scheduled to receive a digital meter in the next six months will receive a letter from Unitywater followed by a notice approximately five to 10 days before their installation window. They don’t need to be home for the upgrade, which takes between five minutes to one hour.

“We don’t always need to turn off your water for this upgrade, but if we do, we will notify you beforehand,” Mr Wimberley said.

Mr Wimberley said there was no additional fee for customers if they received the digital meter as per Unitywater’s schedule, however those customers wishing to have an early upgrade could opt-in which may incur an additional fee. 

For more information or to register your interest visit Unitywater’s Digital Metering Program page.

ENDS