From 1 July, the average annual Unitywater customer bill will rise by 3.5 per cent or $63.
Unitywater CEO, Anna Jackson, said the price change was lower than CPI, which moderated slightly to 4.2 per cent in April.
“Our strong focus on operational efficiency that delivers for our customers has helped contain the price change, which on average, is an extra $1.20 per week,” Ms Jackson said.
“We have also passed on the full saving from the Queensland Government’s decision to freeze their bulk water prices.
“Taking steps to address the impact of bulk water pricing on water customers across South East Queensland is something we have been advocating for and welcome.”
Ms Jackson said Unitywater remained focused on balancing customer affordability while delivering the new infrastructure required to support the government’s growth targets.
“We are committed to customer affordability, and this was noted by the independent Queensland Competition Authority in its recent report for the price monitoring review process, commissioned by the Queensland Government,” she said.
“More than three quarters of the increase is to cover the cost of infrastructure to support our rapidly growing region and meet the Queensland Government’s target of building 215 000 new homes in our region over the next 20 years.
“We are investing $2 billion over five years to supply new housing and upgrade water and wastewater infrastructure, including pipes, pumps and treatment plants to ensure reliable services for our customers of today and tomorrow.
“Of the average $63 annual increase, $48 is to fund investment and financing costs for growth infrastructure, $8 covers Unitywater’s increased operational costs and $7 is to meet the additional costs arising from participating in the Queensland Government’s price monitoring review.”
Ms Jackson said since 2015, the typical Unitywater component of the bill had increased by 1.7 per cent on average per annum, which was less than CPI that averaged 3.2 per cent over the same period.
“Unitywater bills cover the costs of operating, maintaining and growing networks and treatment plants, and the assurance of 24/7 teams to maintain and respond to keep quality water and wastewater services going across our supply region,” she said.
Ms Jackson said Unitywater had a range of support options available for anyone needing help to manage their bills.
“We understand anyone’s circumstances can change at any time and we encourage customers to contact us as soon as possible if they need support with paying their bill,” she said.
Full details on Unitywater’s 2026-27 pricing can be found here.
