Understand the charges on your bill

Unitywater purchases bulk water from the State Government to supply to our customers, and we are legally required to pass the cost of this water on to our customers in full.

The price of bulk water is set by the State Government and Unitywater has no control over this pricing.  All bulk water charges are passed back to the State Government and we do not profit from this charge.

If you would like more information about the State Government Bulk Water Charge, please visit the Department of Energy and Water Supply.

Properties that have been provided with access to the wastewater network (connected or unconnected) pay this charge. It contributes to building, maintaining and replacing wastewater pipes, wastewater pump stations, wastewater treatment plants and other wastewater infrastructure. These fixed access charges also contribute to the 24-hour emergency response service we provide to our customers 365 days a year.

If you own vacant land in an area that is serviced by the wastewater network, you will be billed for fixed wastewater access charges for that property.

This is a charge for the amount of wastewater (waste and greywater) you put into the wastewater network via the sinks, drains, toilets and appliances such as washing machines and dishwashers.

It is effectively a charge for your 'use' of Unitywater's wastewater services, as it pays for the treatment and disposal of your wastewater, which is transported by wastewater pipes and pump stations to our wastewater treatment plants. Your wastewater is put through stringent cleansing processes to ensure that its disposal is safe for our community and the environment, and complies with very strict environmental legislation. 

This charge also contributes to the 24-hour emergency response service we provide to our customers 365 days a year.

Find out more about what happens after you flush?