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Our COVID-19 response 

Unitywater would like to assure our community that water and sewerage services are unaffected by COVID-19. We have a strong COVID-19 response plan in place to ensure that we continue to provide essential water and sewerage services, and support our customers and community through this pandemic.

We're only carrying out essential works during this time however there may still be interruptions to your water supply. We are delivering water to properties where possible and ask that you please remember to keep a safe distance from our Field crews to protect your health and safety and that of our people.

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New-look My Account and good news for our e-billers

My Account - has had an upgrade! It is now easier to log in with Facebook or Google account logins and the new design is made for mobiles. It makes managing your account on the go effortless. 

Goodbye snail mail - e-billers will now get more than just their bill by email. Some other letters and notices, such as payment plans, direct debit and Pensioner Subsidy confirmations, will be emailed rather than posted. Make sure you check your inbox, not your mail box!

Upgrading to e-billing and managing your communication preferences is easy in My Account.

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The $200 State Government Utility Assistance Package will not show on your Unitywater bill

On 24 March the State Government announced an assistance package giving households $200 off their utility bills.

Here’s what we know:

  • The entire $200 utility rebate will be provided through your electricity bill. This is the simplest and quickest way to get this money to Queensland households.
  • It will not be noted on your water bill. Please refer to the following Queensland Government Q&A document for more information.
  • You don’t need to do anything, it will be automatically applied to your electricity bill. South East Queensland customers will begin seeing the credit on their electricity bills from May 2020, depending on when you are due to receive your bill.

Find out more (Queensland Government Q&A - PDF)

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