If we don’t resolve the problem and you want to complain, you can:
Customer Service Review Team, Unitywater
PO Box 159
Caboolture Qld 4510
When we receive your letter, email or online feedback form, one of our service review officers will contact you within 3 business days to explain what happens next.
We aim to respond to complaints within 10 business days. For more complex cases, we might need a little bit longer. If we do, we’ll let you know.