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We understand that sometimes you can't pay your bill on time. If you're finding it hard to pay or you just need a little help with managing your budget, please check our payment plan options below to see what suits you.

Smoothpay

Smoothpay makes budgeting for your bills easy by allowing you to even out your payments across the year by paying smaller amounts more frequently.

It's an interest-free plan with no additional fees or charges, plus it allows you to pay off existing debt of up to $500.00.

Smoothing your payments helps reduce the impact of seasonal water use and the stress of paying large bill amounts. 
More about Smoothpay

Short-term payment plan

This plan is designed to help you pay off just one bill in instalments you can afford and to pay it off before your next bill arrives.

You can choose weekly, fortnightly or monthly instalments.

If you don't follow your payment plan, interest charges of 8% per annum, compounding daily, will apply to any outstanding balance. 

Call us on 1300 086 489 to set up a short-term payment plan. 

Call us on 1300 086 489

Hardship payment plan

When times are really tough and you simply can't pay your water and sewerage account, please contact us as soon as possible to discuss how we can help manage your account.

Our trained staff will always ensure that your personal privacy is maintained while trying to help you manage any hardship you may be facing.

More about hardship plans

Helping our vulnerable customers

Never forget a payment with direct debit

Direct debit is one of the most reassuring, hassle-free ways to pay your bill. 
More about direct debit

Request a 7-day extension on your bill

Sometimes you might need just a little more time to pay.
Request a 7-day extension

What happens if you don't pay your bill

If your overdue bill remains unpaid and we don't hear from you, there are certain steps we take.
Find out more





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