Twenty-four hours a day, seven days a week, Unitywater's priority is providing our customers with a high-quality, safe and reliable water and sewerage service that is economically and environmentally sustainable. We:
maintain and supply drinking-quality water to homes, businesses and public areas
collect, treat and dispose of sewage
build, manage, operate and maintain our sewerage and water infrastructure
manage trade waste from our business and industrial customers
provide around-the-clock response to sewerage and water emergencies
manage customer and stakeholder enquiries
issue and manage customer accounts
provide responsive 24/7 incident, media and public information to ensure that our communities are prepared, informed and supported as needed
provide returns to our participating councils.
Our commitment to you
Our primary purpose is keeping communities healthy.
Our vision is to be a sustainable water and sewerage service provider that creates value for its customers and returns value to its stakeholders.
Innovation is a key focus for Unitywater. It is one of our corporate values and the driving force behind much of what we do. We are constantly exploring new and different ways to deliver better water and sewerage services. This not only improves operational efficiency and environmental performance, but allows us to deliver quality services at a lower cost.
We actively encourage and support innovation among our team, develop new products and services and alternative solutions for customers and also embrace emerging technology and industry innovations to improve water supply and sewerage services.