1. Home
  2. Faults and outages
  3. Toilet and sewer problems

If you're having a problem with your toilet or sewerage system, follow these simple steps:

Step 1: Identify the source of the problem

  • If your internal fixtures (taps, toilets) have an odour, are slow to drain or are making a gurgling sound, you may have a blockage or another problem in your private plumbing.
  • Use the troubleshooting guide below in Step 2 to assist you with your issue.
  • If you cannot resolve the issue, we recommend you call a licensed plumber to investigate. Unitywater does not conduct private plumbing repairs - they are the responsibility of the property owner.
  • If the problem is on public property or coming from sewer pipes which Unitywater is responsible for maintaining and repairing, please report it immediately by calling us on 1300 086 489 (24 hours).

Step 2: Check the troubleshooting guide

Use the guide below to help you resolve your issue:

Blocked toilets and sewers Sewage overflows on public or private property Sewer odour

You might also be interested in

Young boy flushing toilet in bathroom of residential house

Love your loo

Look after your loo and make sure it keeps working for you.
Find out more
Oil cooking in pan

Don't block it, bin it

Putting certain things down the sink can cost your business money.
Find out more
Plumber repairing leak in kitchen

Avoid problems

Learn what you can do to avoid blocked pipes and overflows.
Find out more
Girl emptying sink strainer full of food scraps into bin on kitchen bench

Think at the sink

Handy kitchen tips to keep your plumbing in good condition. 
Find out more
Back to top