If you're having a problem with your toilet or sewerage system, follow the simple steps below:

Good to know

Sewage overflows usually occur during times of significant wet weather. During times like these, sewage is likely to be heavily diluted with stormwater.

When there is persistent heavy rain or a flood event, large volumes of stormwater often get into the sewerage system. This happens due to run-off or incorrect piping that channels stormwater into the sewer. At times like this, sewage can discharge through manholes and other overflow points.

We strongly advise all residents and visitors to stay out of flood-affected waters during and after a storm, as the water may contain snags, sharp objects, stormwater-diluted sewage, chemical waste, fallen powerlines and wildlife.

What you can do to help

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