Sometimes you will receive a Meter Reading Notice and then see that your meter box is full of dirt. Our meter readers can read your meter if the meter box full of dry dirt. They simply move the dirt aside so they can read the dials on your meter and then put the dirt back into the meter box.
However if the dirt is wet, hard or compacted and it cannot be removed by the meter reader, a notice will be left in your letterbox to advise that we couldn't read your meter. Please make sure your meter box is accessible and well maintained, removing any dirt or other obstructions, so we can bill you correctly and on time.
Our meter readers do not leave the removed dirt on your lawn or garden beside the meter, as they are required to leave the area as they found it.