We can help you find the support you need

Sometimes in life we find ourselves in situations outside of our control. If you or someone you know is experiencing financial difficulty or life challenges, things can become overwhelming and you may not know where or how to ask for help. There are many different reasons why you might need to reach out for assistance, and we want to make it easier for you. Unitywater has put together a list of resources and organisations to help point our customers in the right direction of what support is available in the community.

Ask Izzy is a free and anonymous website that connects people with support services for a variety of needs, some categories include, but are not limited to:

  • Financial Stress
  • Domestic Family Violence
  • Mental health
  • Unemployment
  • Food
  • Disabilities
  • Counselling Services
  • Communication and technology barriers.

Visit Ask Izzy

When you visit Ask Izzy, click on the service you require and then enter your postcode. The search results will provide you with the closest organisation to assist you, along with their phone number and address for your convenience.

Emotional support

If you're going through a personal crisis, there is always help available. You can contact any of these free and confidential services.

If you are a customer and find yourself going through some tough times and are having difficulty paying your Unitywater bill, it is important to let us know by calling our Customer Support team on 1300 664 389. Alternatively, you can take a look at our Support Payment Plans and then get in touch with us.

Visit Lifeline
Call 13 11 14 (24 hours)
Or message Lifeline's crisis support online chat
Visit Beyond Blue
Call 1300 22 46 36 (24 hours)
Or message Beyond Blue's web chat (3pm to 12am)
Visit Family Drug Support Australia
Or call 1300 368 186 (24 hours)
Visit Gambling Help Online
Or call the National Gambling Helpline on 1800 858 858 (24 hours)

Thriving Communities Partnership logoOur Thriving Communities Partnership

Unitywater understands the importance of collaborating with other organisations and working towards the goal that everybody has fair access to modern essential services. This is why we have partnered with Thriving Communities Partnership, to continuously learn and build a better awareness around vulnerability, in order to support our customers, the best we can.