If you're building a new house, you're likely to have to connect to our water main and sewerage network.
This may involve:
your plumber connecting to an existing Unitywater connection point OR
your builder requesting a new or altered connection point for the plumber to connect to.
Does your block already have a water meter and sewerage connection?
The majority of blocks will already have a water meter installed and sewerage connection point.
If this is the case, then you do not need to involve Unitywater.
Your plumber can connect your new house to the existing water meter and sewerage network. It is recommended you request a detailed infrastructure plan so the plumber can locate the sewerage connection point.
Almost all blocks are in this category.
If your block was developed prior to 2009 and has not previously had a building on it, it is possible that you may not have an existing connection point.
A Registered Certifier helps make the approvals process easier and faster by preparing, assessing and submitting your applications for Unitywater’s approval.
For connection applications they help with:
Preparing and submitting your connection application
Identifying whether the existing water and sewer network can accommodate your development, or if additional infrastructure is required
Providing design advice on Unitywater-approved allowable servicing solutions
Calculating Infrastructure Charges payable with development
Assessing firefighting requirements
Identifying sub-metering requirements
Drafting Certificates of Completion for Unitywater’s approval.
If network works are required, they help with:
Preparing and submitting your network works application
Conducting pre-start meetings on our behalf
Completing final inspections
Conducting final testing of construction works
Arranging live connections
Managing handover of network infrastructure to Unitywater.
Our Accreditation Register helps you find the right Registered Certifier to assist with your application and prevent any approval delays.
To standardise the approvals process, from 1 July 2021 we’ll only be accepting connection applications prepared by a Registered Certifier. We’ll assess submitted Certification Packages and issue Decision Notices within 10 business days from receipt.
In the planning phase, you will be planning your development and preparing plans and documents to submit to council and Unitywater for approval.
We recommend that you request a Service Advice Notice (SAN) during this phase. The SAN is provided free by Unitywater and will help you submit a complete application and ensure your application is assessed in the shortest time possible.
The first step is to submit the documentation and plans for your connection application. If your development requires extensions or modifications to the existing mains, you also need to submit a networks works application. These applications can be submitted together or separately, by your Registered Certifier.
What you need:
A Unitywater SAN
Approvals from council, if received
You check if there are any Unitywater assets on your property or your neighbour's property
This phase only applies to developments that involve you or your sub-contractors making extensions or modifications to our water or sewer mains.
The construction phase always starts with an onsite pre-start meeting between you or your consulting engineer, your contractor (or principal contractor and sub-contractor) and a Registered Certifier, who acts on Unitywater’s behalf.
A Major Connection Certifier and a Construction Certifier work together during this phase to prevent delays by ensuring all work is carried out to Unitywater’s satisfaction.
All developments involve a live connection phase. In this phase you pay your Infrastructure Charges Notice (ICN) and receive a Certificate of Completion.
Live connections to our network are carried out exclusively by our Private Works team. These industry specialists help guarantee the safety of our water supply by ensuring there is no risk of contamination during the connection process.
If your development did not involve network works, then the connection phase proceeds as below.
Some services are provided for a fixed fee, and new water connections and sewer connections require a Unitywater quote.
You receive and pay for your water/sewerage connection quote
Quotes are provided within 15 days, and we will prioritise new water connections to get you the quote sooner.
Unitywater installs the new connection
Within 20 working days of payment.
A surcharge will apply for credit card payments (Mastercard and Visa) on Sundry accounts being paid at our Maroochydore and Caboolture counters or over the phone with the Credit Card Payment Authority form. Find out more.