There's often an easy explanation for the increase. Our 4-step checklist can help you find out what might have caused the increase in your bill.

Watch: how to read your meter

3. Check your meter

If you’ve checked steps 1 and 2, and you’re still not sure why your bill is higher, then we recommend checking your water meter. On rare occasions your water meter reading may have been recorded wrongly by the meter reader.

Check to see if the black and white numbers on your water meter are higher than the 'current reading' on your most recent bill. If the meter reading on your bill looks like it could be a mistake or you're not sure, please contact us.

If you don't know how to read your meter, please watch our short video to the left.

Plus, you can check out our meter reading FAQs to find out more.