Application processing times
Our average processing times are updated quarterly and reflect the previous three months. View the current processing times below.
Timeframes are measured from when payment is made to when the outcome is issued, excluding any periods when the application is on hold (for example, while we wait for additional information from the applicant).
| Application type | Processing time (average)* |
|---|---|
| Pre-lodgement advice | 15 days |
| A&C Connection Application Demand Approval | 18 days |
| Non-A&C Connection Application Demand Approval | 11 days |
| A&C Network Works | 15 days |
| Connection Application Trunk/Active Assets | 28 days |
| Provisional Certificate of Completion | 18 days |
| A&C On-Maintenance Certificate | 13 days |
| Non-A&C On-Maintenance Certificate | 19 days |
| A&C Certificate of Completion | 9 days |
| A&C Off-Maintenance Certificate | 24 days |
| Non-A&C Off-Maintenance | 22 days |
*Please note that processing times can vary, as more complex applications may take longer. The next update will be in January 2027.
We’re always working hard to continually improve our timeframes, streamline our processes and make it easier for you to plan with confidence.
If you have any questions or would like to know more about processing times, please submit an enquiry through our Development Portal - we're here to help.
Frequently asked questions
Check out the answers to our most-asked questions from industry about the Development Portal. Here are a few topics:
Industry Briefing Session - Fact sheet
Portal Permissions, Registration and Application Process
Infrastructure Charges and Payments
Training support
Access the Development Portal user guides to further enhance your training experience. User guides can be found in the portal on the 'Help' page, which is located within the 'Find Out More' menu option.
User guide - Portal - Register, Sign In and Navigation
If you experience user or technical difficulties, please submit an enquiry via the Development Portal.
