No water? Dirty water? Water leak? Low pressure?

Identify your issue

Step 1: Please check the stop tap on your water meter is turned on. Find out how to turn your stop tap on and off.

Step 2: If your stop tap is on and you still have no water, please check for outages.

Major water leak – this is a gushing fountain of water or fast flowing leak.

Sewage overflow – this is sewage flowing back up through toilets, sinks, drains and sewer manholes, either on private or public property 

Safety hazard – this is anything that could cause harm, injury or a serious risk to your health and well-being.

Please call us on 1300 086 489.

Moderate water leak – this is a puddle, trickle or meter box full of water.

Please fill out our quick online form.

Want to receive SMS alerts for water outages?

We're now sending SMS alerts to property owners* to let them know when their water is out. To get the SMS alerts, all you need to do is ensure your mobile number is up to date in My Account.

Find out more

*This service is not available to tenants in rental properties.

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