Assessment and approvals

A Registered Certifier is your trusted guide throughout the connection approval process.

They assess connection applications and prepare certification packages for Unitywater’s consideration to connect developments to our non-trunk infrastructure in the Moreton Bay, Sunshine Coast and Noosa council areas.

We work closely with these industry professionals, assessing Certification Packages and issuing you with the final Decision Notice and Infrastructure Charges Notice so you can get connected.

We only accept connection applications prepared by a Registered Certifier.

Please note: if you are seeking connection of a single dwelling then you will need a standard connection.

Application processing times

With the volume of development underway in our region, we’re currently processing a large number of applications and appreciate your patience as we work through these.

We process incoming development applications by type and in the order they are received. Some applications take longer than others, depending on complexity and completeness.

Indicative processing times are detailed below and are updated at the end of each month.

Connection application type	Current processing time
Service Advice Notice (SAN)	4-6 weeks
A&C Connection Application/Amendments	5-7 weeks
Non-A&C Connection/Network Works	7-9 weeks

Construction application type	Current processing time
Pre-Start	2-3 weeks
Provisional Certificate of Completion (PCoC)	3-4 weeks
On Maintenance	3-5 weeks
Certification of Completion (CoC)	2-3 weeks
Off Maintenance	6-8 weeks
Off Maintenance Certificate	2-3 weeks

*Last reviewed 30 November 2023

For water and sewerage connection approvals

Find a Registered Certifier

Get connected now

How does it work?

Step 1

Developer selects a Registered Certifier

from our Accreditation Register

Step 2

Design engineer prepares connections application

ideally in consultation with Registered Certifier

Step 3

Registered Certifier assesses application

Step 4

Registered Certifier prepares Certification Package

and submits it to Unitywater

Step 5

Unitywater audits the package and issues approvals

Office staff with plans

2 men looking at Connection Administrations Manual

What if my audit fails?

We collaborate with Registered Certifiers to ensure your application gets approved as soon as possible.

If certain criteria in the Certification Package have not been met, we’ll provide written advice to the Registered Certifier, letting them know what needs to be rectified.

Once they’ve resubmitted their application and it’s up to standard, we’ll issue you with a Decision Notice.

Need more details? Check the Accreditation and Certification Manual (Revision 4, PDF 1.6MB) or email us with any questions.