Plumbers, please follow these 4 steps to claim your blocked sewer identification fee:

How to avoid blocked sewer pipes

Plumber FAQs

If you are having trouble locating a sewer connection point, CCTV is always a good option.

Alternatively, you can order a Detailed Infrastructure Plan for the customer to see if it can be located on a plan.

Please note: depending on the area and age of the property, sewer connection points aren’t always located on the Detailed Infrastructure Plan.

No. The water meter is considered property of Unitywater. Please do not fix a leak at the water meter. Instead, please notify us by calling 1300 086 489 immediately.

If you happen to damage Unitywater infrastructure, please notify us by calling 1300 086 489 immediately.


As you will be aware, it’s illegal to connect a resident’s stormwater pipe to the sewerage network.

If you come across an illegal connection between the stormwater and sewerage network, please advise the customer that residents are required to rectify any inappropriate connections detected on their property by using a licensed plumber.

Advise the customer that you can rectify the issue whilst you are on site.

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