Our prices have changed from 1 July 2023
From 1 July 2023 your water and sewerage prices will have increased with typical household water and sewerage bills going up by about 5.9%.
There's a lot that goes into delivering essential water and sewerage services that protect public health and enable liveable communities. The cost of doing so has increased, and we're balancing this with the need to keep bills as low as possible.
Not a residential customer? See our Non-residential/Business water and sewerage charges for 2023-24.
Here's why prices have changed
Our costs have increased
Like all businesses, the costs to deliver our services have gone up. Increases will cover the rising costs of operating, maintaining and growing the water and sewerage networks, a local customer contact centre, providing 24/7 fault response, and treating and recycling water.
We're future-proofing our infrastructure
We are investing $1.8 billion over the next five years to to expand and renew our extensive network of pipes, pumps and plants across Moreton Bay, the Sunshine Coast and Noosa. This will cater for population growth and maintaining safe and reliable water services for all customers.
What does your bill pay for?
See what each charge pays for on your water and sewerage bill below or find out more about understanding your bill.
The water you use
Think of it as every shower, washing machine cycle, load of dishes and turn of your tap.
- State Government Bulk Water +
- Variable Water usage
Want to reduce your use? Check out our water-efficiency tips for your home.
Treating your waste
It takes a lot to carry and treat more than 74 billion litres of wastewater from homes and businesses every year.
- Variable Sewerage Usage charge
Find out more and take a virtual tour of our sewage treatment plants.
The infrastructure we need
Building and fixing pipes, plants, pumps and so much more today and into the future. Plus our local customer contact centre and 24/7 faults and emergency service - rain, hail or shine.
- Fixed Water Access
- Fixed Sewerage Access
Get to know your Customer Support Network
We want to make it easier for people to achieve peace of mind when it comes to paying their bills. That's why we offer a number of flexible options to pay.
Support Finder
Simply answer a few quick questions and our Support Finder will guide you to the support option that's best for you.
Payment plans
We offer payment plans for your personal circumstances. We'll work with you to set up a tailored plan you can afford.
7-day extensions
Extend the due date on your bill by 7 days - it's easy to set up online in My Account or over the phone.
Support for Pensioners
If you are an eligible pensioner, you can apply for the Pensioner Water Subsidy of up to $120 per year.
Smoothpay
Smoothpay makes budgeting for your bills easy by smoothing out your payments into smaller amounts more frequently.
Other Support Services
There are many reasons why you may need extra support. See our list of trusted resources and community organisations.
