Support when contacting us
If English is not your first language, you can use the free Translation and Interpreter Service:
13 14 50 (8.30am - 5.30pm, Monday to Friday)
Jika Anda membutuhkan juru bahasa, silahkan menelpon - 13 14 50
Αν χρειάζεστε διερμηνέα, τηλεφωνήστε - 13 14 50
Volete utilizzare il nostro servizio di traduzione? Si prega di chiamare - 13 14 50
See which number you need to call depending on your particular circumstances. When you get through, please give the operator Unitywater's phone number: 1300 086 489.
For more information, visit the National Relay Service website.
If you are blind or vision impaired, please visit the Vision Australia website or call 1300 847 466 for information about support services that may help you in your dealings with us.
If you need to access a larger print version of your bill, the easiest way is to register for My Account or sign up for e-billing. You will then be able to make use of screen readers or simple “zoom in” tools available online.
Accessing our website or reading your bills on an iPhone?
Did you know that all iPhones have an in-built accessibility setting that allows your phone to read the content of your screen?
Turning on this function is easy. Go to Settings > General > Accessibility > Speech and then set Speak Screen to be “on”.
For all other mobile devices, please check your manufacturer’s instructions.
Larger print, paper copies of bills (A3 size) are available on request. Please contact us on 1300 086 489 or email firstname.lastname@example.org to ask us to send you a larger print bill by post.