How a certifier can help

A Registered Certifier helps make the approvals process easier and faster by preparing, assessing and submitting your applications for Unitywater’s approval.

 For connection applications they help with:

  • Preparing and submitting your connection application
  • Identifying whether the existing water and sewer network can accommodate your development, or if additional infrastructure is required
  • Providing design advice on Unitywater-approved allowable servicing solutions
  • Calculating Infrastructure Charges payable with development
  • Assessing firefighting requirements
  • Identifying sub-metering requirements
  • Drafting Certificates of Completion for Unitywater’s approval.

 If network works are required, they help with:

  • Preparing and submitting your network works application
  • Conducting pre-start meetings on our behalf
  • Completing final inspections
  • Conducting final testing of construction works
  • Arranging live connections
  • Managing handover of network infrastructure to Unitywater.

Our Accreditation Register helps you find the right Registered Certifier to assist with your application and prevent any approval delays.

To standardise the approvals process, from 1 July 2021 we’ll only be accepting connection applications prepared by a Registered Certifier. We’ll assess submitted Certification Packages and issue Decision Notices within 10 business days from receipt.

In the planning phase, you will be planning your development and preparing plans and documents to submit to council and Unitywater for approval.

We recommend that you request a Service Advice Notice (SAN) during this phase. The SAN is provided free by Unitywater and will help you submit a complete application and ensure your application is assessed in the shortest time possible.

Services Advice Notice F9289 (PDF 140KB)

You check if there are any water or sewerage easements on your property

Do this by purchasing a title search and survey plan via Department of Natural Resources and Mines.

You design your building work to avoid encroaching on any Unitywater easement if identified within your property

If this is not possible then you can ask us for approval for an encroachment.

Unitywater will assess your encroachment application (if needed)

The first step is to submit the documentation and plans for your connection application. If your development requires extensions or modifications to the existing mains, you also need to submit a networks works application. These applications can be submitted together or separately, by your Registered Certifier.

What you need:

  • A Unitywater SAN
  • Approvals from council, if received
  • Development plans/designs.

You check if there are any Unitywater assets on your property or your neighbour's property

Do this by requesting a Detailed Infrastructure Plan from us online. 

If there are any assets, you need to engage a building certifier

The building certifier assess your proposed building work against the Queensland Development Code MP 1.4 – Building over or near relevant infrastructure. 

If the code conditions cannot be met, then your certifier will help you apply to build over or near infrastructure

You must use the documents and checklist on our building and renovating page if you need to build over or near infrastructure.

This phase only applies to developments that involve you or your sub-contractors making extensions or modifications to our water or sewer mains.

The construction phase always starts with an onsite pre-start meeting between you or your consulting engineer, your contractor (or principal contractor and sub-contractor) and a Registered Certifier, who acts on Unitywater’s behalf.

A Major Connection Certifier and a Construction Certifier work together during this phase to prevent delays by ensuring all work is carried out to Unitywater’s satisfaction.

What you need:

  • Approvals from council and Unitywater
  • A contractor to complete the works.

All developments involve a live connection phase. In this phase you pay your Infrastructure Charges Notice (ICN) and receive a Certificate of Completion.

Live connections to our network are carried out exclusively by our Private Works team. These industry specialists help guarantee the safety of our water supply by ensuring there is no risk of contamination during the connection process.

If your development did not involve network works, then the connection phase proceeds as below.

All developments involve a live connection phase. In this phase you pay your Infrastructure Charges Notice (ICN) and receive a Certificate of Completion.

Developments that involve upgrades or extensions to our mains (network works), go through an On-maintenance phase to ensure infrastructure is operating correctly. This proceeds as follows:

This phase involves the Final Acceptance of the network assets and their maintenance to Unitywater. It only applies if network works were required.

You initiate this by submitting an Off-maintenance Request to Unitywater when the On-maintenance period has ended.

Once the works have been inspected to the satisfaction of a Construction Certifier, we return your bond and your development is complete. 

If defects are detected, they need to be rectified and re-inspected before Final Acceptance is finalised. 

What you need:

  • Inspection by a Construction Certifier
  • Your certifier submits an Off-Maintenance
    Package.

What you need to do: 

  1. Talk to your local council first and gain approval (as rules for additional dwellings can vary between councils). 

  2. We recommend you engage a professional, such as a town planner or engineer, to prepare your application. 

  3. Apply and pay for Unitywater to install new connections and alter any existing connections. We will undertake the work for you.

  4. You will also need to pay an infrastructure charge. This charge offsets the cost of any extra demand your second dwelling may place on our water or sewerage networks. 

What you need to get started:

To apply for connection of your second dwelling or duplex, you will need:

  • the land owner’s consent, plus the owner’s consent for any property affected by the proposed work e.g. adjoining land through which access may be required
  • the lot and plan number for your block
  • a location plan showing your preferred location(s) for your new or re-located meters and the current location of any existing meter
  • the meter number of any existing meter
  • a floor plan of the new dwelling
  • numbers and dates for any existing Unitywater or council approvals.

2 easy ways to apply:

Online at My Account under the 'My requests' tab

Download Standard Connection Request (PDF 117KB)

The process you should follow:

Step 1
You submit your application
Step 2
We will notify you of the outcome (decision notice) and provide an infrastructure charges notice (ICN)

Within 5 working days: Issuing the decision notice

Within 10 working days: Issuing the ICN

Step 3
We will send you a quote for the new connection
Within 15 working days of our decision notice and ICN
Step 4
You pay for your quoted works and the ICN
Step 5
Unitywater completes the work
Within 20 working days of payment

A surcharge will apply for credit card payments (Mastercard and Visa) on Sundry accounts being paid at our Maroochydore and Caboolture counters or over the phone with the Credit Card Payment Authority form. Find out more