Manage your account

1:  Go to My Account and click Register.

2:  Register by entering your email address and your chosen password. Or you can sign up using your Facebook or Google account.

3: You’ll be asked to verify your email address by using a 6-digit code that is sent to your email address shown on the screen. Get this verification code from your email inbox and enter it into the Verification screen in My Account. 

4: Read and accept the Privacy statement shown on screen.

5: Confirm your account details by entering the following details from your latest Unitywater bill:

• Payment reference number (located at the top right of your Unitywater bill)
• Postcode of your mailing address (located at the top left of your Unitywater bill)
• Account name (above the mailing address on the top left of your bill)

When entering your details, please make sure they match exactly what is printed on your bill. This will help us identify your account details and match them to our records. 

6: Confirm your name by selecting it on screen (as there may be more than one person listed on your account), then read and accept the terms and conditions, and press 'Submit'.

7: You’ll then be asked to set up two-step verification. This is your preferred way to receive a two-step verification code, which is required in addition to your email address and password every time you log in to My Account. You can choose to receive this 6-digit code via:

• SMS (not available for overseas mobile numbers)
• email 
• or an authenticator app (we recommend Google Authenticator or Microsoft Authenticator).

8:  A message will confirm that you have successfully registered and set up two-step verification. 

9: You can then choose to enable a passkey or trusted device login to make your next My Account visit faster.

More information is available on our Logging into My Account page.

You will be temporarily locked out of your My Account after 5 unsuccessful attempts to enter your password correctly.

If this happens, simply click on ‘Forgot password’ on the log in page to reset your password. If you’re still having trouble, please contact us.

For sewerage and water bills:
Any registered owners listed on the bill or anyone with Power of Attorney over the property or account can register. If you would like to give anyone else access to your account details (e.g. a relative or property manager), please contact us so we can make them an ‘authorised person’. This is quick and easy and once it’s done, they can use your bill details to register and set up their own unique username (email address) and password, or log in with their Facebook or Google account. 

For other types of Unitywater accounts (e.g. business, trade waste, etc.):
Anyone from your business can register if they have a copy of the Unitywater bill (or the required details from it) and they have set up their own unique username (email address) and password.

There are two ways you can update your residential account details:

1. Through My Account

You can view and update your details in My Account and changes you make are effective immediately. Simply go to the 'My Details' page and click on the ‘Edit Details’ button. 

As your login security is important to us, we will send you an email to confirm any changes made to your My Account username (email address) or password. If you receive a My Account notification and did not make this change, please call our Customer Service team on 1300 086 489. Any other changes (e.g. postal address, mobile, home phone) will be shown on screen only. 

2. By submitting an online form

You can fill out this form to submit a change of name application, but you must include a photocopy of supporting documentation (e.g. Marriage Certificate, updated Birth Certificate, or Certificate of Divorce).

Only property owners or fully authorised persons can update details on your account. If you are the property owner and would like to authorise another person on your account please read more information here about account authority.

If your property has multiple owners listed on the bill, each owner can register for My Account if they have a copy of the bill (or the required details from it) and their own unique email address (username) and password. Or they can log in with their own Facebook or Google account. 

To protect your privacy and security, we strongly advise you not to do this, even for a short time.

If you would like someone else to manage your bills and account details:

1. Please contact us so we can make them an ‘authorised person’.
2. Download and complete the form:

Account Authority Request Form (PDF 260KB)