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No interest on overdue bills

We're here to support you during the COVID-19 pandemic. We understand it has been an uncertain time and you may be facing difficulties, especially when it comes to paying your bills.

We're helping all of our customers by extending no interest charges on overdue amounts until 1 July 2021.

Pay-what-you-can Personalised Plans

In these tough times, we understand that many customers can’t afford to pay all their bills. If you need help, we want to support you to keep paying whatever you can. 

We offer interest-free ‘pay-what-you-can’ plans that allow you to pay only what you can afford, until you’re back on your feet. These plans are available to anyone who meets our hardship eligibility criteria.

To confirm your eligibility and discuss a tailored plan to meet your needs, please call our friendly local team in Maroochydore on 1300 086 489.

We've frozen all of our prices for the 2020-21 financial year to support residents and businesses during the COVID-19 pandemic and recovery.

It is the sixth consecutive year that we have frozen water and sewerage usage charges, part of our ongoing commitment to keep costs as low as possible. 

We’ve also frozen prices for our non-residential and trade waste customers to help local businesses during this challenging time.

View our 2020-21 prices

FAQs

Unitywater's Customer Care package started on 2 April 2020 to help our customers through the pandemic. From 1 April 2021 our support will continue as we extend no interest charges on overdue amounts until 1 July 2021.

As these changes are automatic, you do not need to contact us to apply them to your account.

On 2 April 2020, Unitywater announced a Customer Care package that included 30 extra days to pay water and sewerage bills. This extra time to pay ended on 31 March 2021, 12-months was the initial announcement.

We understand this is a difficult time for you and want to help you wherever we can. We won’t charge any interest on overdue amounts on bills, reminders and overdue notices until 1 July 2021.

If you need further assistance, we have hardship payment plans available. To set one up, please contact us on 1300 086 489 or customer.service@unitywater.com. Please note: payment plans do not accrue any interest.
You can’t put a complete hold on your bills, but we do have other ways to help you, such as a hardship payment plan. Please contact us on 1300 086 489 or customer.service@unitywater.com and we can assist you. Please note that payment plans do not accrue any interest.
Waiving access charges would impact our services for our customers. It would also cost millions of dollars, with job losses and cuts to our infrastructure programs which ensure we continue to provide reliable and safe services.
We encourage everyone to be water efficient and you can turn the tap off while scrubbing and rubbing your hands to save water. If you run a tap for five minutes it costs about 30 cents - so a lot less than that for each hand wash. We think that's a pretty small price to pay for your health!

No interest has been applied to accounts from 2 April 2020 until 1 July 2021. Interest that was applied to your account prior to 2 April 2020 is still payable.

If further support is needed, please contact one of our friendly Payment Team specialists on 1300 664 389 or customer.service@unitywater.com and we can provide a variety of flexible payment options to suit you.

Woman getting a glass of from kitchen tap

Our business response to COVID-19

We have a strong response in place for managing the impact of Coronavirus (COVID-19) to ensure we continue to provide essential water and sewerage services for our customers. 

Find out more





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