We understand this is a difficult time for you and want to help you wherever we can. We have extended your bill due date from 30 days to 60 days and won’t charge any interest on overdue amounts on bills, reminders and overdue notices until 31 March 2021 (starting from 2 April 2020). You may still receive reminders and overdue notices for bills issued before 2 April 2020, but these will not accrue interest.
If you need further assistance, we have hardship payment plans available. To set one up, please contact us on 1300 086 489 or firstname.lastname@example.org
. Please note: payment plans do not accrue any interest.