We’re here to support you during the COVID-19 pandemic. We understand it is an uncertain time and you may be facing difficulties, especially when it comes to paying bills.

One way we are helping all of our water and sewerage customers is by:

  • Providing an extra 30 days to pay your bill (automatically applied to the due date on Unitywater bills issued after 2 April 2020 until 31 March 2021)

  • Not charging interest on overdue bills issued after 2 April 2020 until 31 March 2021. 

More about our Customer Care Package

For more information on financial assistance, eligibility and timing of the Federal and State Government support for Australian businesses please visit the relevant links below.