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  2. Faults and emergencies

Step 1: If you have no water, check our map for any water outages in your area. 

Sometimes water supply is interrupted due to unforeseen issues, planned maintenance or immediately following completed works. 

Insert your postcode or address into the search box on the map or zoom in to your area.

If your property is on the map, we are aware of the problem and we are working to restore services as soon as possible.  

If your property is not on the outages map, please let us know by filling out the online form at Step 4 below.

Unplanned outageWorks in Progress

Shows water outages, including the estimated area affected. 

Once water has been restored, you may have dirty water. Here's what to do.

Planned outagePlanned Works

Shows scheduled water outages related to maintenance work that we have planned within the next two weeks.

Completed worksCompleted Works

Shows repairs that were finalised within the past 24 hours. 

If you have dirty water. Here's what to do.

Step 2: Other emergency faults

Emergency faults include:   

  • Major water leaks on the street or public property
Major burst diagram Please call us
 Please call us
Puddle of water leak diagram Submit form
Trickling diagram Submit form

 

  • Sewage overflows

  • Any water or sewerage issue causing harm or injury

  • Security concerns about our assets and infrastructure (e.g. vandalism, graffiti or break-in to a water reservoir or pump station)

Please call us on 1300 086 489 immediately for emergency faults. 

Step 3: Troubleshoot your issue

If your issue is not an emergency, we recommend you use our troubleshooting guides for information on the most common water and sewerage problems.
Water supply problems Toilet and sewer problems Damaged or faulty meter

Step 4: Report the fault online

It is now easier then ever to report water or sewerage problems with the online form.

We understand water and sewerage issues have an impact on the community, and appreciate you taking the time to report a fault.

We often rely on the information you provide to help us prioritise attendance and repairs to these faults.  

Report a fault online now