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  2. Faults and emergencies

We’re only carrying out essential works during COVID-19. There may be interruptions to the water supply and we’re delivering water to properties where possible. Look out for us and remember to keep your distance to protect our people and stop the spread.

Step 1: No water? Please check our map for any water outages in your area. 

If your property does not appear inside an outage area, please let us know by filling out the online form.

Works in progressWorks in progress
Areas affected by water outages. If you get discoloured water after an outage, here's what to do.
Planned outagePlanned works
Water outages due to planned  maintenance work scheduled in the next 7 days.
Completed worksCompleted works
Repairs finished recently. If you get discoloured water after an outage, here's what to do.

Step 2: Other emergency faults

Emergency faults include:   

  • Major water leaks on the street or public property
Major burst diagram Please call us
 Please call us
Puddle of water leak diagram Submit form
Trickling diagram Submit form

 

  • Sewage overflows

  • Any water or sewerage issue causing harm or injury

  • Security concerns about our assets and infrastructure (e.g. vandalism, graffiti or break-in to a water reservoir or pump station)

Please call us on 1300 086 489 immediately for emergency faults. 

Step 3: Troubleshoot your issue

If your issue is not an emergency, we recommend you use our troubleshooting guides for information on the most common water and sewerage problems.
Water supply problems Toilet and sewer problems Damaged or faulty meter

Step 4: Report the fault online

It is now easier then ever to report water or sewerage problems with the online form.

We understand water and sewerage issues have an impact on the community, and appreciate you taking the time to report a fault.

We often rely on the information you provide to help us prioritise attendance and repairs to these faults.  

Report a fault online now

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