We have a commitment to supply water to our customers at a minimum pressure of 210 kPA. We operate and maintain our network to ensure water is delivered in accordance with these standards.

If you have LOW water pressure

 

You can do a simple bucket test to get an indication of possible low water pressure.

Here’s what to do:

  1. find the tap nearest to your water meter (this is usually the front outdoor tap)

  2. turn the tap on full and record the time it takes to fill a 9-litre bucket

  3. if this takes a lot longer than 30 seconds, you may have low water pressure.

There are several reasons why you may be experiencing low water pressure. Go to Step 2 to understand the possible reasons and what to do.

 

There are several reasons why you may be experiencing LOW water pressure:

Cause What to do
 1. We might be carrying out planned works in your area. If so, we always try to give residents notice of any work we’re doing in your area.

Check to see if we have left a card in your letterbox.

Check our outages map to see if we have works happening near you.

 2. We might be carrying out emergency work on the water mains in your area and it is not possible to give advance notice of these emergency works. To see if an incident is in your area check our outages map. You can also receive updates on water outages by following us on Twitter and Facebook.
3. Your stop tap or stop valve at your water meter may not be fully open. Find the stop tap or stop valve on your water meter and make sure it’s fully open. This controls the flow of drinking water into your property.
 4. There may be an issue with your internal plumbing.

If you’ve opened the valve on your water meter and the pressure still seems low, check with your neighbours.

If they aren’t experiencing similar low pressure it may indicate a problem with your private plumbing, such as a blockage between the meter and your house. You will need to contact a licensed plumber.

5. You may have an internal leak on your property.

Leaks can reduce the flow of water reaching your taps, which can lead to low water pressure.

Find out how to check for leaks on your property.

 6. The time of the day may impact your water pressure. Please remember: pressure is impacted by demand and is usually lower during the peak demand periods of the morning and evening.

If you have tried all of the above and cannot identify the problem, please call our 24-hour faults and emergencies number: 1300 086 489.

We will ensure the low pressure is not a result of works in your area first and then organise for a member of our field staff to visit your property to investigate.

 

Shower head in residential bathroom


If you have HIGH water pressure

 

There are a couple of reasons why you may be experiencing HIGH water pressure:

Cause What to do
 1. We might be carrying out planned works in your area or there may be emergency work being carried out on our water mains.

Check our outages map to see if we have works happening near you.

You can also receive updates on water outages by following us on Twitter and Facebook

If you cannot find any information on our website that could explain your pressure issues, please contact us to make a report.

 2. There may be an issue with your internal plumbing. Please contact a private plumber to investigate.

If you think you have unusually higher than normal water pressure, please contact us.

If you are concerned about your pressure being too high, we recommend that a private pressure limiting device be fitted on your water meter by a private plumber.

 

 

 

Shower head spraying water in residential bathroom