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Upgrading maintenance holes across our service area

Unitywater is delivering a Maintenance Hole Renewal Program to upgrade 122 maintenance holes that have been assessed to be in poor condition or are failing to meet performance guidelines.

The maintenance holes identified for renewal are at locations across our full service area. They are mostly located in road and council reserves and parklands; however, some are located on private property and within driveways. We will work closely with identified private property owners to arrange access and coordinate these works.

Throughout construction, Unitywater, with the support of its delivery partner, Downer, will keep the local community informed through the distribution of works notifications and calling cards. Should one of our team attempt to contact you about works that will be required to be undertaken on your property, please reply at your earliest convenience.

Want to know more?
Read the works notification and calling card that impacted residents will receive in their letterbox, see the maintenance hole renewals FAQs below, or contact us.

We welcome your feedback on this program, which can be submitted through our online form.

FAQs

The Maintenance Hole Renewal Program is needed so we can continue to provide safe, reliable, and efficient wastewater services that support the wellbeing of our community.

Maintenance holes provide access to underground infrastructure so we can safely access pipes to clear blockages and maintain our wastewater systems.

Unitywater will be upgrading maintenance holes that are reaching the end of their useful service life, and/or are assessed to be in poor condition and/or failing to meet performance guidelines. It is expected that all works relating to the program will be complete by mid-2026.

Maintenance holeA maintenance hole (sometimes referred to as a manhole) is a round opening in the ground, with a heavy, flat metal cover on top. This is an access point to important underground infrastructure. Maintenance holes are usually found in streets, sidewalks, or grassy areas, and they can sometimes be hidden or buried within private property.
Residents and businesses who are in the vicinity of these works will receive a works notification in their letterbox approximately one month prior to works commencing. Should we need to access your property, a team member from our delivery partner, Downer, will door knock you shortly thereafter to discuss the works.

If you have further questions, please contact our delivery partner, Downer, on:

  • Phone: 0437 841 193
  • Email: Unitywater.projects@downergroup.com