Meter replacement FAQs
We’ll let you know when we will be replacing your meter according to the following timeframes:
For domestic meters (20mm or 25mm): A notification card will be delivered to your letterbox at least 48 hours in advance. The licensed plumbing contractor will also make contact with customers who are at home on the day the works are to be carried out.
For large meters (greater than 25mm): The licensed plumbing contractor will personally contact the property owner/tenant to arrange the most convenient time for the meter to be replaced.
The water supply to your property will be temporarily stopped to enable the plumber to replace the meter, before re-establishing water supply to the property. The duration of the water interruption will be minimised as much as possible.
The new meter will generally be placed in the same position as your old meter unless it is deemed suitable to be moved outside of the property boundary. Existing above-ground domestic meters will eventually be phased out and in most cases all new and replacement domestic meters will be installed below ground.
A small area around the meter may be disturbed during the replacement. Wherever possible, we will restore this area to its original condition. We will let you know if the restoration cannot be completed on the day the meter is replaced.
When finished, the plumber will leave a Works Completed card in your letterbox.
You don't need to be at home while the replacement works are happening, but you may be asked to turn water appliances off before your supply is stopped.
Replacement may take longer if you have a large meter, but the plumber will work with you to manage a mutually convenient time for the work to be done.
Please contact us if, after the meter is replaced, you have any issues with low pressure, leaking meter or taps, dirty water, or incomplete restoration around the meter (ground not restored properly).
Disturbance of soil and pipes during water meter replacement may cause temporary discolouration of water for a short period. Air in the pipes may also cause milky-coloured water. If this occurs, please turn on an outside tap and let it run for a couple of minutes until the water runs clear. This, on average, uses less than 125 litres of water and costs less than 25 cents. If the problem continues, please contact us.
When the water meter is replaced the plumber records the final reading of the old meter on the Works Completed card. This is checked again against the actual meter to confirm accuracy. We recommend you keep this for reference, to cross check against your next Unitywater bill.
We store all old meters sized 25mm or less for a period of 6 months. All customers have a right to request their old meter is tested (fees apply). We do not keep the old large meters, these are sent to Veolia Water for testing and refurbishment.