Form change FAQs
There are strict rules around credit card processing and Unitywater must comply with the Payment Card Industry Data Security Standard (PCI DSS).
This particular change has been made to further protect our customers’ credit card information, reduce the risk of potential fraud or theft and to enhance our compliance with industry data security standards. It means we will not store, receive or electronically transfer any of our customers’ credit card details.
This reduces the risk of this sensitive information being intercepted and used for fraudulent purposes.
The staff member will introduce themselves as being from Unitywater and complete the transaction while you are on the line.
You can check your credit card statement after completing the phone call. The transaction will be visible on your credit card account statement, showing as a pending transaction and clearly identifying UNITYWATER in the transaction detail.
Alternative payment methods include:
by cheque sent to PO Box 953, Caboolture QLD 4510 OR
in person at Unitywater reception at either Ground Floor, 33 King St, Caboolture or 6-10 Maud St, Maroochydore.
You can also create a Sundry account which will enable you to use My Account to make online requests and payments for selected Unitywater services such as detailed infrastructure plans, search certificates and standard connections requests. Setting up a Sundry account takes just a few minutes. Please call our Customer Service team on 1300 086 489 to arrange this.