Credit card surcharge on sundry accounts

A surcharge of 0.7% will be added to the total payable amount for sundry accounts (including development services, trade waste, water carriers and standpipes) when making MasterCard or Visa credit card payments via:

  • the phone (1300 047 763)
  • online via our website or My Account
  • Unitywater reception counters (only for amounts of $1000 or more)
  • Postbill by phone (13 18 16), online or in person at Australia Post outlets.

 

Water and sewerage accounts 

A surcharge of 0.7% also applies to MasterCard or Visa credit card payments for water and sewerage accounts via :

  • phone (1300 047 763)
  • online via our website or My Account
  • Postbill by phone (13 18 16), online or in person at Australia Post outlets.

Surcharge FAQs

The credit card surcharge is applied on top of your transaction when you select ‘credit’ as your method of payment.

Unitywater is charged fees by financial institutions when customers pay using the credit option.

It has become standard business practice elsewhere in government and industry that customers who choose to pay for services using the credit option incur a surcharge.

There are many other ways to pay that do not incur a surcharge, including:

  • BPAY 
  • Direct debit from your bank account or credit card
  • eLockbox EFT fund transfers 
  • EFTPOS payments from your savings and cheque account (at Unitywater counters only)
  • Cheques by mail.

Please see your Unitywater tax invoice for more details on these payment options.

The credit card surcharge will apply for as long as there are these costs associated with credit facilities.
Unitywater are charged the same amount of 0.7% by the financial institution. 
The credit card surcharge may increase in line with business costs associated with credit transactions.
Other government jurisdictions do pass on these fees. Unitywater incurs a high cost of credit card merchant fees due to the large volume of payments. The decision to surcharge for our products was made in line with current government priorities, aiming to reduce costs to the government.
The money collected is offsetting the fees charged by financial institutions.

 

This table provides examples of the 0.70% surcharge. 

Example amount Example surcharge
 $500 $3.50
$1000 $7.00
$1500 $10.50
$2000 $14.00
$2500 $17.50
$3000 $21.00
$3500 $24.50
$4000 $28.00
$4500 $31.50
$5000 $35.00

Credit card payment authority form change

We have updated our forms to remove the sections that ask you to write down your credit card details when selecting this payment option.
These sections have been replaced with a request for your contact details so that we can safely source your credit card information with you over a secure phone line.

Credit Card Payment Authority (PDF 106KB)

Form change FAQs

There are strict rules around credit card processing and Unitywater must comply with the Payment Card Industry Data Security Standard (PCI DSS).

This particular change has been made to further protect our customers’ credit card information, reduce the risk of potential fraud or theft and to enhance our compliance with industry data security standards. It means we will not store, receive or electronically transfer any of our customers’ credit card details.

This reduces the risk of this sensitive information being intercepted and used for fraudulent purposes.

As soon as possible after we receive your form. For the majority of customers, this will be within seven days of receiving your form. For some other development services forms, this time frame may be longer.
Unitywater has installed secure phone lines especially for these types of calls to customers. Processing a credit card payment over a secure phone line means these card details are not recorded in writing anywhere. The staff member processing the payment will not write them down, but will only enter them into a payment machine

The staff member will introduce themselves as being from Unitywater and complete the transaction while you are on the line.

You can check your credit card statement after completing the phone call. The transaction will be visible on your credit card account statement, showing as a pending transaction and clearly identifying UNITYWATER in the transaction detail.

Yes. After we process your payment over the phone, we will ask you if you wish to receive the payment receipt by email or post.
Unitywater has all the required security and data procedures in place to ensure we comply with the Information Privacy Act and to safely store and protect our customers’ personal information. This change further improves this security and provides another layer of protection for our customers.

Alternative payment methods include:

  • by cheque sent to PO Box 953, Caboolture QLD 4510 OR

  • in person at Unitywater reception at either Ground Floor, 33 King St, Caboolture or 6-10 Maud St, Maroochydore.

You can also create a Sundry account which will enable you to use My Account to make online requests and payments for selected Unitywater services such as detailed infrastructure plans, search certificates and standard connections requests. Setting up a Sundry account takes just a few minutes. Please call our Customer Service team on 1300 086 489 to arrange this.

Our staff will do their best to contact you. If we cannot reach you and you have voicemail, we will leave you a message with a number to call us back.
This would create a record of these details that could be intercepted and misused. Data security standards state that using email to provide credit card details electronically is not in the best interests of the customer (unless special data encryption is used).