We understand that haemodialysis machines need a constant water supply to function properly. As part of our duty of care to our customers, we have systems in place to identify our haemodialysis customers. This is particularly important during a water outage.
If you have any concerns during an outage, please call our 24-hour faults and emergencies number: 1300 086 489.
If there is a planned interruption to the water supply (e.g. scheduled maintenance):
- affected haemodialysis customers will be contacted, in addition to our normal water supply interruption notification procedures.
In emergency or fault situations (e.g. burst water main):
Unitywater has systems in place to identify customers in the outage area who need immediate notification
crews will endeavour to provide assistance to haemodialysis customers to minimise disruptions to their treatment
we will ensure that the necessary repairs are carried out as a high priority
haemodialysis patients need to ensure that they have been suitably trained by their dialysis-care provider on how to manage interruptions to their water supply.
At the residence of a dialysis patient the meter box, water meter or valve box will feature a sky blue lid or marker post (shown below).