To restore your water supply once restricted, you need to make full payment of the outstanding account plus all costs of applying and removing the restriction device (approximately $180).
If this is not possible, you can enter into an acceptable payment plan arrangement. Once the first agreed payment is received, Unitywater will arrange for the restriction device to be removed. If you call us to let us know you have made a payment and supply us with the payment reference number, we can work with you to get the restriction device removed.
Once the bill is paid in full or a payment plan is set up, the restrictor will normally be removed on the same day unless the Field Services crew is attending an emergency or the payment was received late in the day.