We understand that the passing of a family member and finalising their estate can be difficult and stressful.

We have listed answers to some commonly asked questions to help you below: 

When will the account name be updated? 

As Unitywater issues bills based on the title deed of the property, the account name can only be updated after we receive official notification from the Department of Natural Resources and Mines (DNRM) that the title of the property has changed . This can sometimes take up to 8 weeks.

However, if you would like the bill to be addressed 'the Estate of' then please:

  • send a written request through to Unitywater along with a certified copy of the death certificate. 

How do I get authorised on a deceased estate?

If the owner is deceased, certified copies of the Will and Death Certificate must be provided. The Executor of the Will will be authorised on the account, if you are not the Executor you will need a letter from the Executor nominating you as an authorised person.  

Please send your request to Unitywater with your documentation, and letter if required. 

I have an overdue bill for a deceased estate - what should I do?

The Executor of the Will, or their authorised person, will be able to manage any outstanding bills which will also include entering into a payment plan if required.

If you are the Executor or need to be authorised on a deceased estate please refer to the section above on 'how to get authorised on a deceased estate'.

I still need further help. 

Please call our local Customer Service team on 1300 086 489 who will be able to help you during this difficult time.