My Account step-by-step guide

Registering or logging in to My Account for the first time?

Follow our step-by-step guide:

Step 1:  Go to My Account and click Register link or button.

Step 2:  Register by entering your email address and your chosen password. Or you can sign up using your Facebook or Google account.

Step 3: You’ll be asked to verify your email address by using a 6-digit code that is sent to your email address shown on the screen. Get this verification code from your email inbox and enter it into the Verification screen in My Account. 

Step 4: Read and accept the Privacy statement shown on screen.

Step 5: Confirm your account details by entering the following details from your latest Unitywater bill:

• Payment reference number (located at the top right of your Unitywater bill)
• Postcode of your mailing address (located at the top left of your Unitywater bill)
• Account name (above the mailing address on the top left of your bill)

When entering your details, please make sure they match exactly what is printed on your bill. This will help us identify your account details and match them to our records. 

Step 6: Confirm your name by selecting it on screen (as there may be more than one person listed on your account), then read and accept the terms and conditions, and press 'Submit'.

Step 7: You’ll then be asked to set up two-step verification. This is your preferred way to receive a two-step verification code, which is required in addition to your email address and password every time you log in to My Account. You can choose to receive this 6-digit code via:

• SMS (not available for overseas mobile numbers)
• email 
• or an authenticator app (we recommend Google Authenticator or Microsoft Authenticator).

Step 8:  Success!  A message will be shown on screen to confirm that you have successfully registered and set up two-step verification. Press 'Continue' to start using My Account.