Privacy, confidentiality and protecting our customers’ sensitive personal information are priorities for us.
We have a simple rule about who is allowed to access account information. Only an authorised person can discuss or change an account.
There are two levels of authority
Any individual, including tenants, relatives/friends, neighbours, carers, business/company staff, real estate agents or solicitors can be authorised by the owner on the account.
You will need to tell us what level of authority you would like this person to have. There are two levels of authority to choose from - Account and Full.
Account Authority: Authority to review and discuss information contained in the account but not to amend or change the owner’s account or personal information in any way. No private or personal information will be discussed or disclosed under this authority. No online access to My Account.
Full Authority: Authority to act on behalf of the property owner in all matters relating to the account. Able to review, discuss and change any information contained in the account, including personal information. Includes online access to My Account.
Who is an authorised person?
The property owner
If you are listed on the property title as the owner, you are automatically an authorised person.
Good to know:
If you are the spouse or partner of the property owner – but not officially recorded as the owner – you are not authorised. However, if you both jointly own a property, you are both automatically authorised.
Who is not an authorised person?
Anyone else who has not been authorised by the property owner.
This includes tenants, relatives/friends, neighbours, carers, business/company staff, real estate agents or solicitors.
How to add an authorised person
My Account access
If your property has multiple owners listed on the bill or multiple fully-authorised people on the account, each owner/authorised person can register for My Account. To do this, the person must have a copy of the bill (or the required details from it) and their own unique email address (username) and password, or register through a unique Facebook or Google account.
Please note: My Account information is visible to all owners of your property and fully authorised persons on your account. This includes personal information such as bill delivery method, including postal address and phone number. A red alert box will appear on relevant pages in My Account to indicate where this occurs.
As all units share the cost of the Body Corporate consumption, each unit owner can obtain Full Authority on the Body Corporate account. If you are one of the unit owners you can apply for authority on the account by completing the Residential Authority form below.
If the owner is deceased, certified copies of the Will and Death Certificate must be provided. The Executive of the Will will be authorised on the account, if you are not the Executive you will need a letter from the Executive nominating you as an authorised person.
Find out more about deceased estates.