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Privacy, confidentiality and data security are priorities at Unitywater – only an authorised person can discuss or change your account

Who is an authorised person? 

If you are listed on the property title as the owner, you are authorised. If you jointly own a property, both owners are authorised.

Who is not authorised? 

Anyone who is not listed on the property title as the owner and has not been authorised, including spouse/partner, tenants, relatives/friends, neighbours, carers, business/company staff, real estate agents and solicitors. 

There are two levels of authority

You will need to tell us what level of authority you would like an authorised person to have:

Account Authority – can discuss but NOT change any information contained in the account. No private or personal information about the account holder will be discussed or disclosed under this authority.  No online access to My Account.

Full Authority – acts on behalf of the property owner in all matters relating to the account. Can review, discuss and change any information contained in the account, including personal information. Includes online access to My Account.

If there are multiple fully-authorised people on your account, each one can register for My Account. Please note that My Account information is visible to all fully authorised people on the account, including postal address and phone number. A red alert box will appear on relevant pages in My Account to indicate where this occurs. 

1. Fill out the form below:

Add an authorised person (online form)

2. Or, contact us on 1300 086 489 and tell us the authorised person's full name, phone number and email address. 

 

As a non-owner of the property, to be granted Account or Full Authority on someone else's account, you must provide a legal document such as: Power of Attorney, Enduring Power of Attorney, Letter of Administration, Correspondence by the Public Trustee, or letter from a Court of Law, stating that you are authorised to act on behalf of the property owner. 

As Unitywater needs to sight these documents, authorisations for non-owners can only be put in place by filling out the form below. Please note: we are not able to add these authorities over the phone.

Add an authorised person (online form)

Important:

1. Power of Attorney (POA) documentation must cover Financial Authority to be accepted.

2. Power of Attorney ceases once the property owner becomes incapacitated.

3. If this is the case, then an Enduring Power of Attorney (EPOA) must be provided, accompanied by a letter from the owner's doctor (or duly authorised person), stating that the property owner is currently incapacitated.

4. The EPOA must also cover Financial Authority. Please note: The EPOA's can be put in place upon signing or only when the person becomes incapacitated. 

5. POA's and EPOA's cease if the person has passed away. In such cases, please refer to our information on Deceased Estates. 

6. All legal documents:

  • must be copies of the original, or certified copies of the original
  • must be signed and dated 
  • must include all pages

If you require any further assistance please call our Customer Service team in Maroochydore on 1300 086 489.

If you are a landlord with an investment property and you want to authorise a real estate agent to make enquiries on your water and sewerage account, please complete the form below. 

Add an authorised person (online form)

To nominate an authorised person on a Body Corporate account please complete the Authority form below along with the Body Corporate Committee minutes indicating committee member roles or agreement for authority to be applied to a particular person, or a letter on the Body Corporate letterhead nominating the authorised person.  Once this is processed we can discuss the Body Corporate account and common area issues with the authorised person (but not matters relating to individual units as this is the unit owners private information). 

If the Body Corporate is managed by a management company then please complete the form below along with a copy of the Management Contract, Body Corporate Committee Minutes engaging that company, or a letter on the Body Corporate letterhead stating this.  Once the Management Company is authorised we can discuss the Body Corporate account and common area issues with employees from that company.  If the Management Company changes then a new form will need to be submitted along with either the Management Contract, Committee Minutes, or Letter on the Body Corporate letterhead.  

Add an authorised person (online form)

Please note: if individual unit owners contact Unitywater regarding common area issues (such as leaks), they will be advised to deal with the Body Corporate directly. 

As all units share the cost of the Body Corporate consumption, each unit owner can obtain Full Authority on the Body Corporate account.  If you are one of the unit owners you can apply for authority on the account by completing the Residential Authority form below.

Add an authorised person (online form)

The form below must be completed by the Director, Secretary or Trustee of the SMSF or Trust, along with a copy of any documentation linking that person to the SMSF. 

Add an authorised person (online form)

If the owner is deceased, certified copies of the Will and Death Certificate must be provided. The Executive of the Will will be authorised on the account, if you are not the Executive you will need a letter from the Executive nominating you as an authorised person. 

Find out more about deceased estates.

If you are Power of Attorney or Enduring Power of Attorney please refer to the section above 'On behalf of the property owner' for further information. 

You will be required to complete the online form and attach a certified copy of either the Power of Attorney or Enduring Power of Attorney documentation. 

To authorise another person or entity on your account, please fill in the Account Authority form (residential) and email to customer.service@unitywater.com.





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