You may need to upgrade your browser to the latest version. My Account is best viewed in the recommended browsers listed below.
These browsers will ensure you have the best user experience, increased security and full access to all the features of My Account.
If you are using an earlier version of these browsers, you may not be fully protected or able to use all parts of My Account.
- Microsoft Internet Explorer (Version 8 or above)
- Mozilla Firefox (Current Version)
- Apple Safari (Version 7 or above)
- Google Chrome (Current Version).
You may also need to clear your cache and cookies from your internet browser. Clearing your cache and cookies from your browser removes stored data so that more current data can be accessed.
Please note: Clearing your cache and cookies will also clear your name and password from sites that you have allowed to remember them. You will therefore need to sign in again on websites that have previously saved your details.
Clearing your cache and cookies may temporarily slow down your web browser as data will need to be downloaded again.
Follow the steps below to clear the cache and cookies on your computer:
Open your browser
Click on the Chrome menu on the browser tool bar
Select More tools and click on Clear browsing data
In the pop-up window, tick the boxes for information you want removed
In the menu Obliterate the following items from: select the beginning of time
Click on Clear browsing data
Under Settings select the Safari option available
Select Clear Cookies and Data and Clear History
Under the Safari menu, select Reset Safari
Tick Empty the Cache and Remove all cookies then select Reset
Select the Tools menu and click on Options
Click on the Privacy panel
Within History click the link to clear your recent history
Within the Clear all history window and Time range to clear select Everything
Tick Cookies and cache options and click on Clear now
Open your browser
Go to the Tools menu and select Internet Options
Under the General tab and Browsing history section, select Delete
Tick Temporary Internet files and website files and Cookies and website data and select Delete