Credit card surcharge on water and sewerage accounts

A surcharge of 0.7% applies to MasterCard or Visa credit card payments for water and sewerage accounts made via:

  • phone (1300 047 763)
  • online via our website or My Account
  • Postbillpay by phone (13 18 16), online or in person at Australia Post outlets.

Surcharge FAQs

Unitywater is charged fees by financial institutions when customers pay using the credit option.

It has become standard business practice elsewhere in government and industry that customers who choose to pay for services using the credit option incur a surcharge.

The credit card surcharge is applied on top of your transaction when you select ‘credit’ as your method of payment.

You will be advised prior to completing your payment if it applies to your payment choice. This is a pass through of fees we incur and it will not be included in the payment amount shown on your next Unitywater bill. If you wish to keep a record of this surcharge amount, please print or email yourself a copy of the payment receipt (if paying by our website or My Account).

If you would still like to pay your water and sewerage account by credit card but not incur the surcharge:

  • Direct debit from your credit card
  • Smoothpay – using direct debit with a credit card
  • BPAY with a credit card

We also have other payment options that don't incur the surcharge: 

  • Direct debit from your bank account
  • Smoothpay - using direct debit from your bank account
  • BPAY from your bank account
  • eLockbox EFT fund transfers 
  • EFTPOS payments from your savings and cheque account (at Unitywater counters only)
  • Cheques by mail.

Please see your Unitywater tax invoice for more details on these payment options.

The credit card surcharge will apply for as long as there are these costs associated with credit facilities.
The credit card surcharge may increase in line with business costs associated with credit transactions.
Unitywater are charged the same amount of 0.7% by the financial institution. 

No, the 0.7% transaction cost is a bank imposed fee, it is not possible to refund this.

Other government jurisdictions do pass on these fees. Unitywater incurs a high cost of credit card merchant fees due to the large volume of payments. The decision to surcharge for our products was made in line with current government priorities, aiming to reduce costs to the government.
The money collected is offsetting the fees charged by financial institutions.


This table provides examples of the 0.70% surcharge. 

Example amount Example surcharge
 $50 $0.35
$100 $0.70
$200 $1.40
$300 $2.10
$400 $2.80
$500 $3.50
$600 $4.20