Water and sewerage accounts
Some payments made with a credit card incur a 0.7% surcharge (left column below). We are charged fees by our financial institutions when our customers pay using the credit option. The 0.7% surcharge is the same rate charged to us by financial institutions.
We have many other payment options available that do not incur the surcharge.
Middle column: if you prefer paying with your credit card but do not want to incur the credit card surcharge.
Right column: our other convenient payment methods that do not incur the credit card surcharge.
Pay with your credit card now
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Surcharge applies A 0.7% surcharge applies to MasterCard or Visa credit card payments: |
NO surcharge using your debit or credit card: | NO surcharge using other payment options: |
|---|---|---|
|
Visa and MasterCard credit card over the phone: 1300 047 763 |
Visa and Mastercard debit card over the phone: 1300 047 763 |
Direct debit - from a bank account |
|
Visa and MasterCard credit card online via our website or My Account |
Visa and MasterCard debit card online via our website or My Account. | Smoothpay - using direct debit with a bank account |
| Australia Post (credit card via phone, online or counter) |
Direct debit - from a debit card or a credit card |
BPAY - from a bank account |
| Smoothpay - using direct debit with a debit card or a credit card | EFTPOS payments from a savings or cheque account (at Unitywater counters only) | |
| BPAY with a debit card or a credit card | Cheques by mail |
Relax with direct debit instead - no surcharge applies
Direct debit is one of the most reassuring, hassle-free ways to pay your bill.
There are no fees for a direct debit from a bank account, debit card or credit card.
Surcharge FAQs
Unitywater is charged fees by financial institutions when customers pay using the credit option.
It has become standard business practice elsewhere in government and industry that customers who choose to pay for services using the credit option incur a surcharge.
The credit card surcharge is applied on top of your transaction when you select ‘credit’ as your method of payment.
You will be advised prior to completing your payment if it applies to your payment choice. This is a pass through of fees we incur and it will not be included in the payment amount shown on your next Unitywater bill. If you wish to keep a record of this surcharge amount, please print or email yourself a copy of the payment receipt (if paying by our website or My Account).
If you would still like to pay your water and sewerage account by credit card but not incur the surcharge:
- Direct debit from your credit card
- Smoothpay – using direct debit with a credit card
- BPAY with a credit card
We also have other payment options that don't incur the surcharge:
- Direct debit from your bank account
- Smoothpay - using direct debit from your bank account
- BPAY from your bank account
- eLockbox EFT fund transfers
- EFTPOS payments from your savings and cheque account (at Unitywater counters only)
- Cheques by mail.
Please see your Unitywater tax invoice for more details on these payment options.
No, the 0.7% transaction cost is a bank imposed fee, it is not possible to refund this.
This table provides examples of the 0.70% surcharge.
| Example amount | Example surcharge |
|---|---|
| $50 | $0.35 |
| $100 | $0.70 |
| $200 | $1.40 |
| $300 | $2.10 |
| $400 | $2.80 |
| $500 | $3.50 |
| $600 | $4.20 |
